I have an old 7 plus that I’ve decided to sell (downsizing) but I haven’t used it in a few years and have no idea what the Apple ID password was. So that means I can’t turn off find my to wipe it so I can sell it. I’ve tried selecting forgot password through both the settings and at iforgot.apple.com but it just sends me an OTP which I need to reset it. Problem is it sends the code to the email associated with the account which is an iCloud email and of course I can’t access the iCloud email to get the code to reset the password because I can’t sign into iCloud without the @!,$;:/ password! Am I stupid or was this system designed by a sadist? How on earth do you fix this if it seems you’re locked out at every turn?

Okay, so this is an interesting one - could use some help here!

When I bought my iPhone about a year ago, I was in the process of shutting down my business, including the company phone plan. Due to some weirdness, I had to get a temporary phone number, and it's this phone number (let's call it Temp_Phone_Number) that the Apple Store rep used to set up my iCloud account.

I then forgot my iCloud password (as so many of us do, right!?), and have been unable to reset the password because my iCloud account has Temp_Phone_Number attached to it, which is no longer in service - I now have my original phone number back that I used with my company. I can't change the phone number associated with my iCloud account without logging in, though, and I can't log in, because I don't remember my password. I'm stuck.

I've been on multiple customer service calls with Apple, and have gone into the store for help, and literally, nobody has been able (or willing?) to help me with this. I can't download apps onto my phone without being logged into my iCloud account, which has been so frustrating.

I understand and even appreciate that Apple has secure practices here that make this challenging, but it shouldn't be impossible, right? Does anybody know of a workaround that I haven't thought of? This is so frustrating. Thanks in advance for the help!

so i tried to reset my old icloud password, and sent the code to my trusted number. it keeps trying to send the code to reset my password……to the email i can’t get into. then i tried the i forgot page, which only told me that i’d have to wait 24 hrs to get a status update. i even tried using my card info. what’s the deal? is the status update going to be sent to the trusted phone number? because it kept trying to send, again, to the email i don’t have access to.