La-Z-Boy

I purchased a recliner from them about a year ago for 2K. It squeaks, creaks and rattles like something you'd buy on Craigslist for a few hundred dollars. The usb port could take, and I'm serious, all day to charge my phone, it's very low power. The quality is amazingly inadequate at this price point. I would never suggest or recommend thier products. It feels cheaply made. I was under the impression that they were a quality brand, however, I'm extremely disappointed in thier product. More on reddit.com

I do not like their chairs but the consistency of family buying them is predictable. I cannot identify the difference in quality over the year, and if anything thing it may have improved some. Their sofas and loveseats are absolutely better than their old chairs from what I can tell. Worst thing I have seen is I had to tighten some nuts and bolts under one for a family member not too long ago. My father had one that had completely sunk in after like 20 years of use but all the mechanisms etc seemed fine. Luckily steel is relatively cheap to manufacture with. More on reddit.com

No, they’re very bad quality now. I bought a nice looking leather reclining chair and sofa from them about eight years ago. After three years, the “leather” started peeling. They both look like absolute garbage now. Their service is also non-existent. I tried to have them fix it under warranty but they blamed it on me, claiming that I must have used a cleaner on it (I did not) or that I had greasy hair (???). I had, however, purchased their extended warranty, so I contacted the company that ran the extended warranty who also refused to fix it because they said it was a manufacturer defect. So they don’t stand behind their product or their extended warranty. Terrible company. Update: The specific store I dealt with was… La-Z-Boy Home Furnishings & Decor 2133 E Springs Dr Madison, WI 53704 More on reddit.com

I work at la-z-boy as a designer. We have mostly FL,HL,LL, LB All of these codes mean real top grain leather. Anything that says CM is a color match and is polyurethane Leather aka the stuff that peels. Which piece are you looking at? I can tell you which leather goes on it. Also we have more leathers in store than online so always check with a local retailer. More on reddit.com