We make it easy to track and manage your DHL Express shipments and get answers to frequently asked questions wherever you are. Track your package now and get support. ... From tracking to live chat, we're here to support all your DHL shipping questions.

We are happy to assist you and chat with you live.

You need a quick response on products, customs or your invoice? The DHL Express online contact will assist you.

Instead of waiting for the customer to start an interaction, adopt a proactive approach where you take the first step and ask the customer how you can help them. For instance, when the customer opens the live chat on the website, they can be greeted with a welcome message, followed by a ‘How may I assist you today?’ liner to initiate the conversation.

Find your contact at DHL - we will be happy to answer any of your Customer Service enquiries

Our WhatsApp Digital Assistant is available 24/7 to track your shipments, subscribe to shipment notifications, and answer your questions. Simply add the DHL Express WhatsApp number +44 01163 265750 to your phone contacts and start a WhatsApp chat!

Track a shipment, view shipment history, shipment details, or contact DHL eCommerce customer service

If the DA does not provide a satisfactory response, simply input ‘CSA’ in the chat to engage the Live Chat. You will be prompted to key in your name and e-mail address before proceeding. Our customer service agents manages the Live Chat 24/7. With the commencement of WhatsApp DA, you now have multiple avenues to reach DHL Express Singapore.

You could also contact us via Live Chat here. ... Drop us a text at WhatsApp here and our team will assist you. Create shipment online and our courier will pick it up. Create Shipment with MyDHL+ 🡢 · Drop us a text and our team will assist you.

- Do allow the user to save the chat for future reference. It’s a feature that customers will appreciate. - Do invest in thoroughly training your Live Chat team.

Research from 'Defining the Human Age: A Reflection on Customer Service in 2030' by professor James Woodhuysen, has found that nearly two-thirds of users (63%) are happy to be served by a chatbot, as long as the chatbot can escalate to a human when needed. The human touch is vital: three-quarters (76%) want human contact to remain part of their customer service experience. Live Chat can also flag when customers you have previously interacted with return to your website, so you can continue conversations.

Research from 'Defining the Human Age: A Reflection on Customer Service in 2030' by professor James Woodhuysen, has found that nearly two-thirds of users (63%) are happy to be served by a chatbot, as long as the chatbot can escalate to a human when needed. The human touch is vital: three-quarters (76%) want human contact to remain part of their customer service experience. Live Chat can also flag when customers you have previously interacted with return to your website, so you can continue conversations.

October 13, 2023 - what worked for me is the following: go to customer service, instead of choosing DHL Express, choose to start a live chat with DHL eCommerce, follow instructions from bot, that will tell you that you need to contact DHL Express, and you will get a link to a page with a working Live Chat.

- Do allow the user to save the chat for future reference. It’s a feature that customers will appreciate. - Do invest in thoroughly training your Live Chat team.

DHL Services · Duties & Taxes · Chat on Social · We are live, 24/7 on all these 3 social channels to assist you with your queries · Chat on Facebook Chat on Instagram Chat on X · Prefer WhatsApp? Drop us a text at Whatsapp. Book via Text 🡢 · If you’re looking to send an international shipment, you can book it instantly online, through WhatsApp or visit us for in-person assistance!

DHL Same Day Customer Service is there for you 24 hours a day, 7 days a week, 365 days a year—always available to help you meet any shipping challenge. Our Global Command Center services ensure that every Customer Service Representative is linked in real time to your shipment information.

Contact our customer service by email, phone or ask a question to our chatbot. Are you a DHL Express customer? Then you can also contact your contact person.

DHL will install no fewer than 1,250 lockers by the end of 2025, so there’s always one close by Read more ... My parcel is delayed or missing. What can I do and expect? I have received a parcel that is not intended for me View all frequently asked questions · Has your parcel been mixed up with someone else's? Please report via our chat ...