I would insist on raising it up the chain. And put it in writing via email. Answer from fives8 on reddit.com
Facebook
facebook.com › maisontess
Maison Tess. | Facebook
Maison Tess. 5,324 likes. Canadian Home Linen Brand 🇨🇦 Transparency | Environment | Style | Sleep All our products are OEKO-TEX certified ♻️ #thebeautyisinthemess #mytess
Instagram
instagram.com › maisontess
(@maisontess) • Instagram photos and videos
0 Followers, 0 Following, 9 Posts - See Instagram photos and videos from (@maisontess)
Videos
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Fall tips & tricks with Maison Tess | Watch News Videos Online
Tess. We embody the home, the high’s the low’s...That’s what ...
Maison Tess. X Petites-Mains | “To me, giving you a quality product ...
At Maison Tess., we create effortless bedding. Enjoy up to 20% ...
Trend Hunter
trendhunter.com › trends › maison-tess
Canadian Online Bedding Brands : Maison Tess
June 29, 2021 - Maison Tess, the online Canadian luxury home linen brand, offers premium and sustainable bedding with styles suitable for adults, children, and newborns. The brand boasts an exclusive mix of cotton and linen fabrics that are ideal for those ...
Reddit
reddit.com › r/buycanadian › maison tess - my terrible experience - advice for product being different than advertised?
Maison Tess - My Terrible Experience - Advice for product ...
February 4, 2021 -
Hi All,
I purchase a duvet cover from Maison Tess a little while ago as a gift. The gift receiver (after the 30 day return policy) opened the cover to test it out and found the dimensions were off from their website. 6" longer in both directions.
Extended customer service emails said they cannot be returned after the 30 day policy, and that they had updated their sizing charts a little while ago - even though online they're still the same dimensions as when I bought them.
Any advice on how to handle a scenario when a product you purchase is not as described on their website?
As a side note - their customer service is absolutely terrible. Strongly suggest staying away from them.
Top answer 1 of 4
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I am confused. The gift receiver is trying to return the gift, but it's outside the return policy. Is this why their customer service terrible? I think we need more information.
2 of 4
6
Any advice on how to handle a scenario when a product you purchase is not as described on their website? Sounds like it's time for a credit card chargeback if possible.
Maison Tess - My Terrible Experience - Advice for product being different than advertised?
Thanks for your post on r/BuyCanadian ! Make sure your post fits into one of the following categories, or it may get removed: You are in search of a Canadian product You are recommending a Canadian product (that you are not promoting) You are introducing a Canadian product you are promoting, formatted as a discussion NOT an advertisement You are sharing an article or discussion topic that is relevant to buying Canadian products or supporting the Canadian supply chain What is a Canadian product? Anything that fits under the Made In Canada Guidlines - or even better, a Product of Canada. I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns. More on reddit.com
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February 4, 2021Linens Made in Canada?
Thanks for your post on r/BuyCanadian ! Make sure your post fits into one of the following categories, or it may get removed: You are in search of a Canadian product You are recommending a Canadian product (that you are not promoting) You are introducing a Canadian product you are promoting, formatted as a discussion NOT an advertisement You are sharing an article or discussion topic that is relevant to buying Canadian products or supporting the Canadian supply chain What is a Canadian product? Anything that fits under the Made In Canada Guidlines - or even better, a Product of Canada. I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns. More on reddit.com
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November 20, 2021Children's Literacy Initiative
globalheroes.com › home › maison tess: authenticity starts at home
News: Maison Tess: Authenticity Starts at Home • GLOBAL HEROES MAGAZINE
December 16, 2021 - Maison Tess. products are designed in Montreal, and are then produced by a 4th generation family-owned manufacturer. As firm believers in the direct-to-consumer approach, Maison Tess. strives to provide shoppers with premium-quality products, ...
TikTok
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Maison Tess. (@maisontess)
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The Kit
thekit.ca › the kit › home › canadian bedding brands: 9 sheets brands to shop online
Canadian Bedding Brands: 9 Sheets Brands to Shop Online
July 28, 2025 - The brand: Montreal-based Maison Tess makes its cotton, linen and cotton-linen blend sheets in one of the oldest continually operating fabric mills in Portugal, which adheres to strict environmental and labour standards.
Bunz
bunz.com › home-textiles › maison-tess-duvet-cover-and-pillowcases-p1209103
Maison Tess - Duvet Cover & Pillowcases | Bunz
Beautiful bedding! I bought these in January, they're like brand new in perfect condition. Duvet cover is Full/Double, lightly used but washed and pillowcase...
Instagram
instagram.com › lamaisontess
La Maison Tess (@lamaisontess) • Instagram photos and videos
7,830 Followers, 54 Following, 152 Posts - La Maison Tess (@lamaisontess) on Instagram: "Your go-to place for beauty & self-care!"
Refinery29
refinery29.com › en-us › shop › product › coco-linen-amber-duvet-cover-10748283
Maison Tess. + Coco Linen Amber Duvet Cover
C$275.00Maison Tess. Maison Tess.
Issuu
issuu.com › globalheroes › docs › 002-ghm-digital-issuu_v14 › s › 10984602
MAISON TESS: Authenticity Starts at Home - Issuu
Maison Tess. products are designed in Montreal, and are then produced by a 4th generation family-owned manufacturer. As firm believers in the direct-to-consumer approach, Maison Tess. strives to provide shoppers with premium-quality products, ...
Reddit
reddit.com › r/buycanadian › linens made in canada?
r/BuyCanadian on Reddit: Linens Made in Canada?
November 20, 2021 -
Looking for quality bedding that’s made in Canada (not just from a Canadian store).
A year ago I was excited to get some bedding from Maison Tess. I’ve even promoted their bedding here. When we got it, it was soft and looked lovely. It was a little oversized but not a deal breaker. Now a year later, it’s completely worn out. The fabric has gotten thin and rough. I’m so disappointed.
Anyone had experience with a Canadian linen company that’s held up over time?
House & Home
houseandhome.com › gallery › decorating & design › these 6 female-founded canadian brands are changing bedtime for the better
House & Home - These 6 Female-Founded Canadian Brands Are Changing Bedtime For The Better
March 8, 2021 - Based in Montreal and produced in Portugal, Maison Tess creates luxury stonewashed linens that are both socially responsible and stylish. Nature-inspired hues like Moss, Clay, Latté and Amber from The New Neutrals collection are all about finding ...
Glassdoor
glassdoor.ca › Overview › Working-at-Maison-Tess-EI_IE4979891.11,22.htm
What is Maison Tess.? Company Culture, Mission, Values | Glassdoor
Glassdoor gives you an inside look at what it's like to work at Maison Tess., including salaries, reviews, office photos, and more. This is the Maison Tess. company profile.
Eatdrinkbecarrie
eatdrinkbecarrie.com › home › decor › lush bedding makeover with maison tess
Lush Bedding Makeover with Maison Tess | Eat Drink & Be Carrie
October 9, 2019 - I’ve been a fan of fine linens for some time, but it’s only really been since we bought our home that I’ve even begun to think about swapping out crisp whites, soft off-whites and cream-coloured tones for something much warmer and richer. When I discovered Montreal’s Maison Tess I knew that one day, I would take the leap to less fussy but not less-luxury linens.
Instagram
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La Maison Tess | When it takes a team of artists to bring the ...
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Setting Mind
settingmind.com › home › design › sleep tight with maison tess.’s sustainable bedding
Sleep Tight With Maison Tess.’s Sustainable Bedding
August 1, 2021 - Embracing a “no filter needed” approach, Maison Tess. invests in a simplified production process. Products are designed right in the heart of Montreal which is then produced by a 4th generation family-owned Portuguese manufacturer. They are also firm believers in the “direct to consumer” approach, and ensure their customers receive their products directly from them; no middle man is required.
Waze
waze.com › live-map › directions › ca › qc › montreal › maison-tess.-or-premium-bedding-online-proudly-canadian
Driving directions to Maison Tess. | Premium Bedding Online - Proudly Canadian, Montréal - Waze
Realtime driving directions to Maison Tess. | Premium Bedding Online - Proudly Canadian, Montréal, based on live traffic updates and road conditions – from Waze fellow drivers
Montreal Gazette
montrealgazette.com › business › local-business › montreal-textile-designer-maison-tesss-new-policy-asks-customers-to-donate-their-returns
Montreal textile designer Maison Tess wants customers to ...
June 9, 2021 - Montreal-based textile designer Maison Tess has a new plan for their customers’ returns: As of Earth Day, April 22, the company would be giving a full refund when applicable, but they won’t accept the used items.
Tripadvisor
tripadvisor.com › europe › france › ile-de-france › paris › paris restaurants
MAISON TESS, Paris - Ternes - Menu, Prices, Restaurant Reviews & Reservations - Tripadvisor
Reserve a table at Maison Tess, Paris on Tripadvisor: See 31 unbiased reviews of Maison Tess, rated 4.5 of 5 on Tripadvisor and ranked #4,288 of 19,082 restaurants in Paris.
Price $$ - $$$
Cuisine Mediterranean, French, Healthy
Call +33 9 54 19 96 87
Address 33 Rue des Acacias, 75017 Paris France