Thank you very much for the hint on find support through chat. I just chatted with a live agent. Even though he/she was not able to help me because the support I was chatting with was not for business team. However, the agent was willing to contact his higher up office for me and the agent said someone would call me back. I hope this there will be someone call me back.

For this login issue, Microsoft business customer support is really bad. I don't know why Microsoft just does not let me talk to live person through the phone number they provided. If everything can be solved online, I would not call them. If I choose to call in, please give me an option to talk to someone.

I understand the Authenticator App is for more security reason, but the default login method should give me at least one more option to login if the Authenticator App is not available. (It does give me a click saying if I cannot use the Authenticator App, but on the next screen it requires a code from my Authenticator App. This is so funny that the App is not functioning and how can I get a code). I was forever looping around in the login screen and getting nowhere. I am thinking that there may be a setting somewhere in the account where I should have enabled a third login method while my Authenticator App was still working.

I hope this post will help someone not to fall into this issue which will make your business stop functioning.

I need to speak to a lot person in customer service on the phone.

Hi,

Please see the contact numbers below:

Finding the right support for Xbox Questions                

https://answers.microsoft.com/en-us/windows/forum/games_windows_10/finding-the-right-support-for-xbox-questions/698a4cbb-7cc2-4a04-88af-7fa8e859a104?tm=1502978573960

======================================================

For most Xbox issues :

The Microsoft Community (formerly Answers) has no influence on XBox or XBox Live

so you need to contact them.

XBox - Support

http://support.xbox.com/en-us/Pages/default.aspx

XBox - Contact Us (Support)

http://support.xbox.com/en-US/contact-us

XBox - Support Forums - and My XBox (on upper right)

http://forums.xbox.com/

Xbox Support phone number

• Toll free: (800) 4MY-XBOX or (800) 469-9269

Hours of Operation: 600h to 2200h / Pacific Standard Time / everyday

International (Direct Dial to U.S.A): 425-635-7180

XBox LIVE - Service Status

http://support.xbox.com/en-US/xbox-live-status

Manage XBox Live Account

http://support.xbox.com/en-US/billing-and-subscriptions/account-management/xbox-live-account-management

Xbox Live - Policy & Enforcement - Account Suspension - Case Review

https://enforcement.xbox.com/Home/HowTo#sub-topic0-6

Xbox Live - Policy and Enforcement

https://enforcement.xbox.com/en-US

Xbox - Feedback

http://xbox.uservoice.com/

Hope this helps.

Rob Brown - Microsoft MVP <- profile - Windows and Devices for IT : Bicycle - Mark Twain said it right.

Hi,

These should help :

MSDN - Developers - also Community and Forums

http://msdn.microsoft.com/en-us/ms348103

======================

Windows Feedback Program

http://wfp.microsoft.com/

Microsoft Connect

https://connect.microsoft.com/

Providing Feedback to Microsoft

http://www.microsoft.com/mscorp/execmail/feedback.mspx

Call Microsoft Customer Service direct - 1-800-642-7676 - hours 5 AM til 9 PM PST time (USA).

Contact Microsoft Customer Service

http://support.microsoft.com/kb/295539

Microsoft Support - Contact Us

http://support.microsoft.com/contactus/?ws=support#tab0

Microsoft - Phone Numbers for Microsoft Technical Support

http://support.microsoft.com/kb/319726/en-us

Microsoft - Contact Us by Email

http://support.microsoft.com/contactus/cu_sc_selector_email?ws=support%2csupport

Windows 7 Solution Center - upper right - chat or phone options

http://support.microsoft.com/ph/14019#tab0

Hope this helps.

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right.