OtterBox Debuts MagSafe Compatible Cases for iPhone 12 Lineup | MacRumors Forums
A big disappointment after a decade+ of unmatched protection - the OtterBox Defender XT w/MagSafe for iPhone 12 Pro leaves the cameras vulnerable to damage (novel in comments)
OtterBox Warranty Support Says no more 12 Pro MagSafe cases available
iPhone 12pro max with Otterbox pop socket - Apple Community
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Ok, so I find my beloved Symmetry case for my equally loved 12 Pro loosing its grip. I start a claim with OtterBox and find that my MagSafe version has limited color availability. I’m fine with just about any color as long as I get the protection and functionality I purchased through Amazon. I am informed that a MagSafe version would be on its way after I send in some pictures. I take the pictures and get approved.
A few weeks later I open an envelope to find a beautiful black Symmetry enclosed, WITHOUT MAGSAFE. I check email and there’s a message saying no more MagSafe symmetry products are available.
I call as I need MagSafe and get danced around with a customer support agent hearing that no more MagSafe product was available in Symmetry. I reluctantly accept some credit that I have yet to claim.
Last night I do some searching as Prime Days were about to start and find new Symmetry cases for a 12 Pro in clear are available from the OTTERBOX STORE.
I am very disappointed in OtterBox on so many fronts.