President's Choice Financial

Hi, I'm having a bit of trouble after the PC Financial Mastercard site redesign. I got the email for my monthly statement, but when I went to log in using the credentials I use every month it says "Your username and / or password is incorrect. Try Again". So I thought maybe they've changed the way usernames work, so I hit the Forgot Username option and entered my card information, to which it said I don't yet have an account and need to enroll.

Has anyone else encountered anything similar to this? How do I log in to view my statement now?

As well, when I try to reset my password I keep getting a message saying "Oops, something went wrong on our end. Please try again later". This has been happening since yesterday.

Is anyone else having trouble logging in to PC Financial? It just runs as if it's trying to load. (I've checked a couple of "is the site down?" sites, and both say it's up and just fine.) I'm located in Ontario. I'm using the latest version of Chrome on Windows 11 Home. I have cleared my cache, but it makes no difference. I have tried "forgot your password?" in case there's an issue there. I enter the username and date of birth, enter, and it still just runs as if loading. Does anyone have any suggestions? (I'm trying to put off making a phone call to customer service as long as possible!)

EDITED TO UPDATE:

I still couldn't access the site the following day, Feb. 20, though later in the day, logging in produced a message box that said the site wasn't available. They obviously knew they had a problem.

The problem was resolved on Feb. 21, though the log in page wouldn't allow me in without changing my password. After I did that(!), I could access what I needed to (my PC Mastercard account statement).