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I have a couple Plantronics Blackwire 5220 headsets, I bought them because the mic reportedly has noise cancelling, but I am trying to understand how it works and whether I need to use the USB dongle.
I've read the way the noise cancelling works is that the boom has two mics, one captures noise ambient and it's substracted from the main one. Do you know if this logic is in the headset or in the dongle? I don't notice much of a difference using the dongle or not, and the headset jack is a TRRS type, which I'm not sure can provide signal for two mics together with the stereo signal. On the other hand, I am not sure how this logic could exist in the headset--I guess in analog, passive form? The headset doesn't seem easy to open without breaking, so I wonder if someone knows more about this.
Hello all,
Our company runs a tech support helpdesk and we’re currently in the midst of testing a softphone option running from our computers as opposed with the current hard phone system.
Our call center can be noisy at times so we require a good headset that will offer both TX and RX noise cancellation.
I was hoping to have a few suggestions from you experts on the matter.
The must have features are:
Active noise cancellation for both TX and RX
Connection method must be USB
Audio Clarity for both TX and RX
I’m interested in both Wired and Wireless options.
Thanks!!!
As we do solutions for 911 Centers we use Jabra and Plantronics DA90