July 8, 2022 - Support video: Default Parental Controls on PlayStation 4 console ... Open your Transaction History and select an eligible transaction. ... Select Request Refund and follow the on-screen instructions.

August 26, 2025 - The new process, which can only be done on the PlayStation website or app, goes as follows: navigate to the PlayStation store and select the three dots in the top right corner to access your transaction history.

Go to direct.playstation.com and sign in. Mouse over the smiley face in the upper right-hand corner of the page and click My Orders. Find the order in question and select Return. Select the items you want to return, the type of return (refund versus replacement), and the reason for the return.

November 25, 2024 - It’s a pass-the-controller experience, which, frankly, you could do with any single-player game. Feeling a bit misled, we decided to request a refund after just 30-45 minutes of playtime—something I’ve done seamlessly before on Steam for PC games. Unfortunately, this is where PlayStation's system fails.

August 25, 2025 - Hit the menu button in the PS Store at the top right of the screen (it looks like three horizontal lines). Hit the “Transaction History” option. It should be the last option in the menu.

November 3, 2025 - Some lucky folks have received rare PS Store refunds from Sony for a brand-new PS5, PS4 game that launched with technical issues. If the image above didn’t make it obvious, we’re talking about Mortal Kombat: Legacy Kollection, which fans were looking forward to, only to end up buying a hot mess.

August 26, 2025 - While logged into your PSN account ... simply hit a button while viewing your past purchases to ask for a refund. ... On the app, it's very similar; while logged in, tap the menu button and select Transaction History, choose a purchase, and hit Request Refund...

November 21, 2025 - The email sent out by Sony Interactive Entertainment states that a refund for Stardew Valley had been processed in the amount of $0.00, implying the system simply adjusted the license. The email thanks the user for “contacting PlayStation Support,” despite no request being initiated.

November 20, 2025 - Support FAQs Order Status Returns and Refund Policy Support Hub · Our sites PlayStation.com PlayStation Store PlayStation Gear

August 26, 2025 - PlayStation Store refunds can now be processed via app or website via transaction history (still needs to be within 14 days of purchase and did not start downloading for successful refund) https://t.co/NunQIWYRTi Support page: https://t.co/...

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For PlayStation 5 on the PlayStation 5, a GameFAQs message board topic titled "If I buy a digital game on psn, can I return it?".

August 26, 2025 - Unfortunately Sony has no reason to care when their competition is utterly incompetent and on a heavy decline. Sony in a winning position is a right bastard and I can only see it getting worse after Microsoft's exclusives completely make their way to PlayStation. ... Sony has added a “Request Refund” option in the PS Store itself.