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iFixit
ifixit.com › Wiki › Bose_Soundlink_II_Troubleshooting
Bose SoundLink II Troubleshooting - iFixit
First, check to see if the speaker is running the latest software version. Go to the Bose Software Update Center to check if your speaker is up to date in software. Second, if the speaker is up to date, preform a reset on the speaker and the device.
Discussions

Soundlink mini 2 problem can someone help? PLEASE
This is likely a common software fault. Basically the system can’t make sense of its own battery level. It can be fixed with a software update via a USB cable to a computer and the Bose website. More on reddit.com
🌐 r/bose
16
9
May 24, 2020
Bose Soundlink Color ll Issues (Connected but no sound)

From: https://www.ifixit.com/Answers/View/312296/My+speaker+won't+make+sound.

“ If the speaker seems to connect but will not play audio, try restarting it with the following procedure:

Connect the speaker to power.

Press and hold the Multi-function button for 10 seconds.

While continuing to hold the button, unplug the speaker from power. Then release the Multi-function button.

To completely reset the speaker, press and hold the Power button for 10 seconds until the speaker turns off.”

This seemed to work with our Bose Soundlink Color 2 (had same issue, resolved with this this morning).

The multifunction button is the button between volume buttons. You can see it in the manual (which also has some troubleshooting points at the end):

https://assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/global/products/speakers/soundlink_color_ii/pdf/767473_og_soundlink_color_ii_en.pdf

In case the instructions seem a little off, one other link that shares similar instructions:

https://www.manualslib.com/manual/1884803/Bose-Soundlink-Color-Ii.html#manual

The bottom of first page and the second page cover placing into Ship Mode.

The fix seems to be putting into Ship Mode and then possibly Reseting (wiping) speaker, where you’ll have to pair devices again like it was new.

Hope this helps!

More on reddit.com
🌐 r/bose
40
22
May 27, 2020
Bose Soundlink Color II not turning on, please help!
Hi, where can I find a ribbon flex cable for: Bose Soundlink Color II More on reddit.com
🌐 r/bose
11
8
November 18, 2021
Bose Soundlink Colour won't turn on?
I have tried everything with this speaker.  The updater would not load on any computer I could find.  I just tried the plug and unplug 20-30 times as described above and boom...she's charging. More on reddit.com
🌐 r/bose
39
7
March 12, 2023
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Wikihow
wikihow.com › computers and electronics › audio › audio speakers › how to reset a bose color soundlink: methods & faq
How to Reset a Bose Color Soundlink: Methods & FAQ
May 27, 2025 - Note that factory resetting your ... you have the original Bose Color Soundlink speaker, press and hold the Aux and - (Volume Down) buttons simultaneously for 15 seconds....
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Reddit
reddit.com › r/bose › soundlink mini 2 problem can someone help? please
r/bose on Reddit: Soundlink mini 2 problem can someone help? PLEASE
May 24, 2020 -

I have a Soundlink mini 2 and after some time I’m trying to use it again... I connected it directly to the wall to charge, the yellow light started flashing and afer some seconds it turned off an it’s doing the same thing every time I connect it to power... What should I do?? Can someone please help me?

Top answer
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This is likely a common software fault. Basically the system can’t make sense of its own battery level. It can be fixed with a software update via a USB cable to a computer and the Bose website.
2 of 3
1
This is a super common issue apparently. I JUST finished going through this. Trouble shooting: make sure you have the firmware update. This should work even if the unit won’t hold a charge. It will say on the website when the unit is plugged in. hard reset: with either the multifunction button (3 dots) or power button. Make sure your speaker is plugged into power. Hold ONE of the buttons for 10-15 seconds, unplug and release the button, plug it back in. You may need to repeat multiple times. The speaker should show some signs of functioning (Bluetooth and power buttons light up, or speaker “battery low” response). hard reset: ALL BUTTONS. Do this only if 2) is unsuccessful. Going through the buttons one at a time (I pushed mine in this order: multifunction, power, audio up, then the rest, I don’t think order really matters), do a hard reset. Make sure the speaker is plugged into power. For each button individually, hold for 10-15 seconds, unplug from power, release the button, plug it back in, until you’ve done this with all the buttons. This is what turned mine back on. The firmware update should hopefully prevent you from going through this again, but unfortunately this is a well known bug with the sound link colour 2. I had to do option 2) for 10+ minutes and then switched to option 3. This whole process (firmware update included) took 30+ minutes. Edit to add: some people say you have to be plugged into a computer. Option 3) was done on a computer outlet. I’m not entirely sure it makes a difference. After getting it to hold the charge (amber blinking light), I was able to successfully unplug from my pc and move it to an outlet. It’s working fine now!
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Bose
support.bose.ca › s › article › slbtmii-speakerwireless-resetting-your-product---ka08c000001bufcaaa
SoundLink® Bluetooth® Mobile speaker II | Resetting your ...
Loading · ×Sorry to interrupt · Refresh · 💰 Get up to $300 credit by trading in your Bose product · close · Need Help · Need further assistance? We’re here to help · Contact Us · Customer Care · Troubleshooting
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Madscitech
madscitech.com › home › faqs › reset bose soundlink wireless mobile speaker
Reset Bose SoundLink Wireless Mobile Speaker - Mad Scientist Technologies
October 18, 2019 - ..???? ... I had the same problem. Solution: 1. Reset the speaker holding mute for 12 seconds and turn it on 2. Go to the iPhone bluetooth setings to unactivate or delete the bose soundlink Bluetooth 3.
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HardReset.info
hardreset.info › devices › bose › bose-soundlink-color-bluetooth-ii
Hard Reset BOSE SoundLink Color Bluetooth II
How to restore defaults in BOSE SoundLink Color Bluetooth II? The following tutorial shows all methods of master reset BOSE SoundLink Color Bluetooth II. Check out how to accomplish Hard Reset by hardware keys and settings.
Find elsewhere
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Bose
boseapac.com › en_in › support › articles › HC2563 › productCodes › soundlink_revolve_ii › article.html
Reset Your Product: Reboot or Clear Settings
Search all articles relating to your Bose SoundLink Revolve II Bluetooth® Speaker * SEARCH · Enter a search term in the field above. Nothing found. Please enter a valid search (e.g. connection help, no audio from headphones etc.). Back to article · 3348 · Reset: A reset corrects minor processors errors.
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Lifewire
lifewire.com › reset-bose-soundlink-4582379
How to Reset a Bose Soundlink
April 27, 2023 - To reset the Bose Soundlink Mini 2: Press and hold the Power button for 10 seconds.
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Quora
quora.com › How-can-I-reset-the-Bose-SoundLink-speakers
How to reset the Bose SoundLink speakers - Quora
Answer (1 of 2): Two ways. 1) To clear bluetooth settings keep the bluetooth pressed for 30 secs. 2) To factory reset - Keep the mute and power button pressed for 30 secs.
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Amazon
amazon.ca › Soundbar-Bluetooth-Speaker-Assistant-Capabilities › dp › B0D6W8XQ6J
Bose Smart Dolby Atmos Soundbar, All-in-One Soundbar for TV, A.I. Dialogue Mode, Voice Control and Amazon Alexa Built-in, Supports Bluetooth/AirPlay/Spotify Connect/Chromecast, Black : Amazon.ca: Electronics
Bose Smart Dolby Atmos Soundbar, All-in-One Soundbar for TV, A.I. Dialogue Mode, Voice Control and Amazon Alexa Built-in, Supports Bluetooth/AirPlay/Spotify Connect/Chromecast, Black : Amazon.ca: Electronics
Bose Smart Dolby Atmos Soundbar, All-in-One Soundbar for TV, A.I. Dialogue Mode, Voice Control and Amazon Alexa Built-in, Supports Bluetooth/AirPlay/Spotify Connect/Chromecast, Black : Amazon.ca: Electronics
(4.3)
Price   $508.99
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Reddit
reddit.com › r/bose › bose soundlink color ll issues (connected but no sound)
r/bose on Reddit: Bose Soundlink Color ll Issues (Connected but no sound)
May 27, 2020 -

Hi there,

As title suggests, I have a Bose Soundlink Color II and it's showing that it's connected to my bluetooth device (iPhone) but once it's connected no sound comes out when I'm playing any sort of music.

The voice prompts from the Speaker are still working (e.g. "Battery high - connected to ______'s iPhone"), so I have no reason to believe that the audio is completely non-functional.

I've checked that the volume isn't at 0, and have also checked that it is updated to the latest firmware.

Any advice/suggestions from you guys are highly appreciated! :D

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Opirgkingston
opirgkingston.org
How To Reset Bose Soundlink Color Speaker ...
WELCOME TO OPIRG KINGSTON. Working towards social and environmental justice in Katarokwi/ Kingston, ON since 1992
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Reddit
reddit.com › r/bose › bose soundlink color ii not turning on, please help!
r/bose on Reddit: Bose Soundlink Color II not turning on, please help!
November 18, 2021 -

I have no lights on my Bose, I’ve not been in home in a few days and then this happens. I tried pressing the multimedia button then disconnecting and reconnecting to the charger. Tried it with the power button too.

The last time this happened there was something I seen that had a random array of buttons to press but it worked, does anyone know what I’m referring to? It would help! I can’t find it again.

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Bose
bose.com.au › en_au › support › articles › HC2563 › productCodes › soundlink_color_ii › article.html
Resetting your product - Bose SoundLink Color Bluetooth® ...
Search all articles relating to your Bose SoundLink Color Bluetooth® Speaker II * SEARCH · Enter a search term in the field above. Nothing found. Please enter a valid search (e.g. connection help, no audio from headphones etc.). Back to article · 3348 · This erases all settings and returns your speaker to its default out-of-box state.