One thing that helped us was combining retention metrics with session replays and funnels using UXCam to see what users were actually doing before they dropped off. For example, we found that users who explored a certain feature within the first session were way more likely to return, something we’d have missed with just raw retention data. We also started mapping “aha moments” and measuring time to value based on in-app behavior rather than just days since signup. More on reddit.com

"New User Retention" in a streaming app ps. i love how fucking trash google developer console EVEN after the revamp. This is from Google Analytics. More on reddit.com

The specific retention rate that is considered "good" will depend on the industry and the type of business, but generally speaking, a high retention rate is desirable. For example, for businesses with a subscription-based model, a retention rate of around 80% or higher is considered good. This means that out of 100 customers, 80 are still actively using the product or service after a given period of time. However, for businesses with a different model or in different industry, the benchmark might differ. A business that has a high churn rate (customers leaving) would want to improve their retention rate. For example, in e-commerce the industry average is around 65-70% retention rate, while in the mobile app industry, the benchmark is around 40-50%. It's important to keep in mind that retention rate should be in comparison with industry benchmarks and also with your own previous retention rate (if you have historical data). Also, you can use different retention rate metric depending on the specific area of your business that you want to improve. Overall, a high retention rate is a sign of a healthy and sustainable business, as it means that customers are satisfied and continue to use the product or service. To satisfy customers, you'll need to regularly conduct market research on them. When it comes to research, please note, I'm a vendor, so I'm rather biased about my own product, and will say that online market research is the way to go to keep any business in the know of its customers. I doubt you have the time and energy to conduct in-person interviews or send out paper surveys. In today's day and age, you can quickly learn about your markets with online market research. For context: Pollfish is a mobile survey platform that allows businesses and researchers to collect data from a panel of participants via their smartphones. It can be used to conduct surveys on a variety of topics and to reach a wide range of demographics. One of the benefits of using Pollfish is that it allows you to reach a large, diverse panel of participants quickly and easily. Additionally, because the surveys are completed on mobile devices, they can be easily taken on the go, which can increase response rates. Feel free to check us out. More on reddit.com

That surely depends on how your business operates and the usage pattern users have when using your app/software? Some software assumes users will use every day I.e social media where daily or weekly active usage makes sense. Some software users will only come back to once a month or when needed which has longer cadence. This is a strange question. More on reddit.com