depends on the country you are in. In the US it is only max 14 days and regardless of what you may have recorded they will only go by what is in writing https://www.apple.com/shop/help/returns_refund Answer from cliffr39 on reddit.com
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Apple
apple.com › help › returns & refunds
Returns & Refunds - Shopping Help - Apple
Should you wish to return ten or more of the same product, you must return to the Apple Store where originally purchased. In the case of items returned with a gift receipt, Apple will offer you an Apple Gift Card.
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Apple Community
discussions.apple.com › thread › 254529885
Returning an item to the Apple Store - Apple Community
January 5, 2023 - Walking in should be just fine. From Apple- You can always return the item to any U.S. Apple Store. An Apple Specialist will assist you with your return. Your refund will be processed at that time.
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Apple
apple.com › legal › sales-support › sales-policies › retail_us.html
Apple Legal - Apple - Legal - Sales Policies - U.S. Retail Sales
In the unlikely event a product is not what you expected, you can return or exchange it with a receipt within 14 days of the date you receive the product from Apple. The product must be in its original condition with all of its included parts, ...
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Reddit
reddit.com › r/iphone › in your experience, will apple stores will accept returns for 30 days?
r/iphone on Reddit: In your experience, will Apple Stores will accept returns for 30 days?
September 12, 2025 -

Spoke with an Apple customer service rep who said that an in-store purchase can be returned for up to 30 days with no issue and that every Apple Store would honor this.

I purchased an iPhone 16 Pro a couple weeks ago just to try out the smaller size before I decided which 17 Pro to order (been using the Max for years). I totally forgot that the phones are only available for pre-order at first though, so needed a little extra time on my current device. I’ll return it after I switch everything over from the new one.

Either way I’m fine because I have the recorded call confirming I’m good. Just curious about everyone else’s experience.

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Quora
quora.com › Can-I-return-an-online-Apple-Store-purchase-to-a-real-store
Can I return an online Apple Store purchase to a real store? - Quora
Answer (1 of 5): Just confirmed with an Apple Store (here in Canada) that they will accept a return/exchange of a product purchased online (assuming as long as it's within 14 days of receiving it). I'd call to check with the store first though to be absolutely sure as I couldn't find that poli...
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iPhone Life
iphonelife.com › how-to › shopping
Everything You Need to Know about Returning Apple Products
January 16, 2024 - These products must be returned to the third-party seller and cannot be returned to Apple. If you purchased your Apple products from Apple.com or at an in-person Apple store, you have two options: you can return the product in-store or ship it back.
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Reddit
reddit.com › r/applehelp › in-store returns for online orders (us)
r/applehelp on Reddit: In-Store Returns for Online Orders (US)
December 21, 2020 -

Has anyone done an in-store return for an online order recently? Ordered a MacBook that was delivered w/ a dent and it would be quicker for me to return it locally (and my online order doesn't currently have an initiate return button) but the website doesn't specify if they are allowing online orders to be returned in-store, only specifies purchases made there.

For products purchased online, you can start a no-contact return at apple.com/orderstatus. For purchases made at an Apple Store, you can return your product within 14 days after the store reopens. Some stores may be open for curbside pickup with limited support and are unable to complete returns at this time. If your local store has only curbside pickup available, you can return your product once the store has fully reopened. You can check your local store hours and status at apple.com/retail

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Apple Community
discussions.apple.com › thread › 254894576
Do I have 30 days to return my iPhone - Apple Community
You can return your items to an Apple Retail Store within 14 calendar days of receiving your order. You need to bring a government-issued photo ID and confirmation of the web order number with your items. ... Returns are subject to Apple's terms and conditions.
Find elsewhere
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Quora
quora.com › What-is-the-return-policy-for-products-purchased-on-Apple-com
What is the return policy for products purchased on Apple.com? - Quora
* Only items that have been purchased directly from Apple, either online or at an Apple Retail Store, can be returned to Apple. Apple products purchased through other retailers must be returned in acco...
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ScreenRant
screenrant.com › home › tech › tech features › apple return policy: how long & what you need to know explained
Apple Return Policy: How Long & What You Need To Know Explained
May 28, 2022 - It is worth noting that the 14-day ... Regardless of whether purchased online or in-person at a store, products can be returned to an Apple store....
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Reddit
reddit.com › r/mac › returning apple online store orders
r/mac on Reddit: Returning Apple online store orders
May 26, 2023 -

So I bought 2 MacBook pros, one M1 Pro and then right after I discovered the M2 Pro was available in the refurb store. In Apple's efficiently my first order was already processing so I couldn't cancel the order and they both got delivered at the same time. Apples delivery boxes are delightful but I'm curious how I'm supposed to return it since it has a pull tape which isn't replaceable.

Do I need to pack them in my own boxes? Can online store orders be returned to Apple retail stores?

Thanks for anyone's help.

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Apple
apple.com › sales policies
Sales and Refunds - Apple (UK)
To return a product purchased from ... please send your intent to return or cancel to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the product(s), or from the date of conclusion of the service contract...
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Whirlpool
forums.whirlpool.net.au › apple › retail › return of apple product via online store
Return of Apple product via online store - Apple Store
December 25, 2017 - But currently apples holiday return policy is in place which has started Nov 15th and I am returning iPhone X with that policy. So I do have legs to stand to get them refund me. Finally submitted to Penrith Apple store. The staff members were friendly and happy to help. Before heading to Penrith store I called Apple online store to know about the return policy which are bought from online store and returned to a physical store.
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PCMAG
pcmag.com › home › how-to › mobile apps › iphone apps
Buyer's Remorse? How to Request a Refund From Apple's App Store | PCMag
July 29, 2024 - If you're on a Mac, scroll to the bottom of the App Store desktop app and click the Report a Problem link. You can also request a refund from the app's page on the App Store. Click the Report a Problem link and you're able to request a refund ...
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iPhone J.D.
iphonejd.com › iphone_jd › 2024 › 10 › apple-14-day-return.html
Apple’s generous 14-day return policy – iPhone J.D.
If you purchase a product directly from Apple—online or in an Apple Store—the Apple website says: “You have 14 calendar days to return an item from the date you received it.” Obviously, your return must include everything that come with the product, including the cables.
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Apple
apple.com › ca › legal › sales-support › sales-policies › retail_ca.html
Apple Legal - Apple - Legal - Sales Policies - Canadian Retail Sales
Should you wish to return ten or more of the same product, you must return to the Apple Store where originally purchased. Returned products may require inspection.
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Walmart
walmart.com › helpcenter › walmartstandardreturnpolicy
Walmart Standard Return Policy - Walmart.com
You have 90 days after purchase or upon receipt to return most items unless noted in our exceptions. Most Consumer Electronics are returnable within 30 days. Wireless phones are returnable within 14 days.
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The North Face
thenorthface.com › en-us › help › returns-policy
Returns | The North Face
Unfortunately, we do not accept returns from stores at this time. However, if you purchased online, you have the ability to return in-store, unless you made the purchase with PayPal, Klarna or Apple Pay.
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Apple
apple.com › sales policies
Sales and Refunds - Apple (TH)
To return a product, simply visit an Apple Retail Store or contact us and send back your undamaged product with its included accessories and packaging along with the original receipt (or gift receipt) and original packaging within 14 days from ...