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Better Business Bureau
bbb.org › us › ct › westport › profile › mattress › saatva-inc-0111-87089118 › complaints
Saatva, Inc. | BBB Complaints | Better Business Bureau
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction. ... The business failed to respond to the dispute. ... BBB is unable to locate the business. “I paid $149 to have my mattress repaired under warranty and because Saatva told me my mattress would be ‘like new.’ The replacement still had a significant sag and very uncomfortable.
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ConsumerAffairs
consumeraffairs.com › home › homeowners › best mattress brands
Saatva Mattress Reviews: Written By Customers
I also work in retail and have access to many mattresses, and have gotten a lot of negative feedback about the Saatva (lots of complaints from customers about severe back pain). I finally put it all together and realized the mattress just might be the problem.
Address   US
(4.0)
People also ask

Is Saatva mattress worth the price?
The Saatva Classic has a higher price point because of its luxury, unique design, which features micro coil layers and perks like free White Glove delivery. In our tests, it performed consistently well across all categories and is available in three different firmness options to accommodate a variety of sleepers. All that being said, the true value of a mattress depends on your personal needs and priorities, and, for budget-conscious shoppers, there are plenty of good mattress options available at lower price points.
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sleepfoundation.org
sleepfoundation.org › mattress reviews
Saatva Mattress Review 2026: Ratings From the Test Lab
Where are Saatva mattresses made?
Saatva mattresses are manufactured in the USA. In fact, the company has 19 different factories.
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mattressclarity.com
mattressclarity.com › home › mattress reviews
Saatva Mattress Review (2026) - Personally Tested
Do you need a box spring with a Saatva mattress?
Yes. For the best support and comfort, Saatva recommends customers place their mattress on a box spring or foundation. It's important to note: Saatva will void your warranty if you don't place your King or Queen sized bed on a box spring that has proper center support.
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mattressclarity.com
mattressclarity.com › home › mattress reviews
Saatva Mattress Review (2026) - Personally Tested
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NYTimes
nytimes.com › sleep › mattresses › saatva mattress reviews: an honest assessment
Saatva Mattress Reviews: An Honest Assessment | Reviews by Wirecutter
March 26, 2025 - This all-latex Zenhaven mattress should be more durable and breathable—and thus feel cooler—than many foam mattresses. Good latex mattresses are expensive, but we think this one offers solid value. ... Saatva mattresses are made with dense foams, sturdy coils, and natural materials such as latex, cotton, and wool.
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Sleep Foundation
sleepfoundation.org › mattress reviews
Saatva Mattress Review 2026: Ratings From the Test Lab
This review will discuss the Saatva Classic’s construction, performance, sizing, pricing, customer reviews, and company policies. We’ll also highlight how the different versions of the mattress vary in performance and which types of sleepers are best suited to each.
Published   October 14, 2025
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Reddit
reddit.com › r/mattress › help! saatva ruining my life
Help! Saatva ruining my life : r/Mattress
November 13, 2023 - Since you can exchange, I’d try the Saatva Zenhaven before going to another brand. If you look up even Reddit reviews the Zenhaven has very positive reviews. Saatva’s coil mattresses are trash but their foam mattresses are really good.
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Sleep Advisor
sleepadvisor.org › home › mattress reviews
Saatva Mattress Review (2025) - Expert-Tested
With over 3,000 customer reviews, the Saatva Classic rates 4.8 stars out of 5 on Saatva’s website. One common complaint customers have is that the Saatva may be too firm for some users, while others praise its high-quality and durable materials.
Published   September 19, 2025
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Consumer Reports
consumerreports.org › home & garden › bed & bath › mattresses › saatva classic mattress review
Saatva Classic Mattress Review via @ConsumerReports
October 7, 2022 - In this review of the Saatva Classic mattress, Consumer Reports says this innerspring mattress offers great support, but be ready to be jostled if your partner tosses and turns.
Find elsewhere
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Mattress Clarity
mattressclarity.com › home › mattress reviews
Saatva Mattress Review (2026) - Personally Tested
This could change with repeated use, but Livvi, who’s owned the bed for more than a year now, still has few complaints: “I think more sound comes from my bedframe than the Saatva itself. I have the 14.5-inch model, and it might be too much for my dinky wire frame to handle! We consider three factors when evaluating a mattress for sex: responsiveness, edge support, and noise that the mattress makes.
Published   2 weeks ago
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Sleep Foundation
sleepfoundation.org › mattress reviews
Saatva HD Mattress Review: Hands-On Results From the Experts
I found the Saatva HD to be just on the borderline of too firm, but ultimately I found that it nicely cushioned my shoulders and hips. It’s a good fit for side sleepers who don’t want to sink too deeply into their mattress.
Published   October 15, 2025
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Saatva
saatva.com › mattresses › saatva-rx
Saatva Rx - A Mattress for Back + Joint Issues | Saatva
November 19, 2025 - For normal aches & pains, we recommend our best-selling Saatva Classic, available in 3 comfort options · Plush sleep surface instantly relieves pressure points · Supportive core keeps the spine in perfect, healthy alignment · Best suited for side sleepers, but also great for back and combination sleepers, and stomach sleepers under 130 pounds · Mattress foundation (or box spring) & bunkie board
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Reddit
reddit.com › r/mattress › satvaa's quality is horribly inconsistent and i've wasted a total of about 2 grand on nothing.
r/Mattress on Reddit: Satvaa's quality is horribly inconsistent and I've wasted a total of about 2 grand on nothing.
October 21, 2022 -

Last year I decided to go with Satvaa when replacing the old mattresses in the house because they had glowing reviews and were all over those "best of" lists. Big mistake. I don't know where these reviews are coming from or if the quality has since taken a nosedive or what.

So I ordered their queen size classic luxury firm 14.5 inch mattress. It took a little over a month to get to me because it was being made by hand. The mattress seemed nice when it arrived so we ordered two more for the kids. We went with two 11 inch twin size classic luxury firms, so basically the exact same mattresses but smaller and a thinner layer of memory foam on top. These arrived twice as fast as the first one did and as I've come to find out, it's probably because they were just slapped together as fast as possible.

I've now had them for slightly over a year, and my daughter experiences horrible back pain and can barely sleep. The memory foam or whatever the top is filled with has completely migrated to one side. So one side is basically just a huge lump and the other side has no cushion and feels like a rock. The stitching has also come loose. My son's is holding up a lot better, but even the filler on his is starting to migrate and become uneven. It's just not nearly as bad, yet. My mattress on the other hand is doing just fine. I don't get it.

I also ordered deep pocket sheets from Satvaa that were supposedly tailor made to fit my 14.5 inch mattress, as they claimed to fit up to a 16 inch mattress. Yeah no. After washing them once while following the exact instructions to a T, they shrunk so much that they did not fit. In fact they ripped when I tried to get them over one of the mattress corners. Those were 200 dollar sheets, too.

I just wanted to know of anyone else has tried the brand and experienced similar issues. I'm so pissed that I spent a literal month researching mattresses only to wind up with this garbage. Basically, this brand sucks and they must pay publications to lie about the quality.

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Sleep Doctor
sleepdoctor.com › pages › reviews › saatva-mattress-review
Saatva Classic Mattress Review: Popular Luxury Hybrid
August 15, 2025 - Because the Saatva mattress lets you customize important variables, we found it worked well for many different sleeper types. The height didn’t change much in terms of our testers’ experience. But the firmness is a biggie that really affected our comfort: We found that sleepers under 130 pounds preferred the soft option, and those over 230 pounds were most comfortable with the firm option.
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Reddit
reddit.com › r/mattress › this is a saga... saatva mattress sucks, their warranty doesn't...
r/Mattress on Reddit: This is a saga... Saatva mattress sucks, their warranty doesn't...
April 17, 2024 -

We had a Westin Heavenly bed. We loved it; perfect support, soft, quiet, very little motion transfer... but it didn't last. A year in, I was sleeping in a trough. So was my partner. I'm 5' 10" 240 lbs., so I'm not skinny, but partner is 5' 8" at 160. We both wore a deep trough in our sides of the bed in a year.

We both have had back surgery, so we decide to try Saatva. Their original is rated really high for back problems. It was noisy, and caused pains I have never had; shoulders, hips, arms from holding myself up on it. Partner loved it. After talking about it, we decided to invoke the warranty, and for 100 bucks, we got their luxury soft whatever. It was incredibly easy to exchange.

Well, the luxury soft is as bad if not worse than the original. Both of us with the shoulder, arm, and hip pain. Cannot stay asleep on it; 5 or 6 hours and the pain is awful.

So before I invoke the warranty again and return this thing, I need to find a king sized bed that works for us. I looooved the beds at the St. Regis Hotel, but at 3K minimum and no return policy that's kind of a gamble. We were super comfortable on the new Westin Heavenly Bed, but as I opened with, a 1 year life on a 2K mattress isn't feasible.

This cannot be this hard. Anyone have a recommendation for something durable that feels like the Westin, or experience with the St. Regis? Or an other option that is similar to those beds?

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Prevention
prevention.com › health › sleep & energy › saatva classic mattress review—my honest thoughts on the popular bed after months of testing
I Slept on the Saatva Classic Mattress for Nearly 1 Year—Here’s My Verdict
August 11, 2025 - Before I started sleeping on the Saatva Classic Mattress, I dealt with the frustrations of an old bed that simply no longer cut it. After years of tossing and turning, I woke up with aches and pains that were impossible to shake. That’s why I decided to give the flagship model from Saatva a try—what a complete game-changer.
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Mattress Underground
forum.mattressunderground.com › beyond mattresses
Saatva Classic mattress online - Beyond Mattresses - Mattress Underground
May 20, 2023 - What’s “good” is pretty subjective since something that may be wonderful for you may be absolutely terrible for me. We have a general guideline to help you determine a durable mattress, but as for what’s comfortable…that’s going to depend entirely on you · What is it you’re looking ...