September 3, 2025 - #New: Salesforce confirms 4,000 layoffs because AI means they need fewer people.$CRM— scott budman (@scottbudman) September 2, 2025

September 24, 2025 - In Salesforce’s FY25 Q4 report, ... with major layoffs – in February 2025, Salesforce laid off over 1,000 workers due to AI advancements and laid off over 1,000 ......

November 12, 2025 - Tech layoffs 2025 before Christmas: As the holiday season nears, tech giants Salesforce and Oracle are implementing significant job cuts, impacting thousands. Salesforce is reducing its customer support team by nearly half, citing AI efficiencies. ...

15 hours ago - Vivint worked with Salesforce to implement "deterministic triggers" to ensure consistent survey delivery.Another challenge emerged in what executive Phil Mui described as AI "drift" in an October blog post. When users ask irrelevant questions, AI agents lose focus on their primary objectives. For instance, a chatbot designed to guide form completion may become distracted when customers ask unrelated questions. Biggest Tech Layoffs of 2025: Job Cuts at TCS, Intel, Microsoft, Google and more

October 13, 2025 - When Salesforce CEO Marc Benioff announced the company was cutting 4,000 jobs, most people assumed it was the usual corporate restructuring. But this time, something was different.

1 week ago - READ MORE: AI in Salesforce: Evolve or Be Replaced · As of the time of writing, just under 123,000 tech employees across 257 companies were laid off in 2025, across some of the biggest names in tech, including IBM, Amazon, Microsoft, and Meta.

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11 hours ago - In a report by The Information, Salesforce executives have admitted that confidence in Large Language Models has dropped. Salesforce is now prioritising predictable automation. This shift follows reports of job cuts after AI agent deployment. The company, however, clarified that LLMs are amazing, but they need accurate data, business logic, and governance to turn the raw intelligence into enterprise-grade reliability.

September 5, 2025 - Instead, a Salesforce spokesperson ... be laid off on or around Tuesday, and they will officially leave the company around November 3, 2025....

September 2, 2025 - 22, 2025. ... Salesforce has cut 4,000 of its customer support roles, CEO Marc Benioff recently said while discussing how artificial intelligence has helped reduce the company headcount.

March 18, 2025 - We continually update this article ... restructuring efforts. March 4, 2025: Salesforce announces the layoff of approximately 3,000 employees (about 6% of its global workforce), primarily affecting sales and customer success ...

September 3, 2025 - ShowQuick Read · Summary is AI-generated, newsroom-reviewed · Salesforce cut 4,000 customer support jobs, reducing staff from 9,000 to 5,000 employees · CEO Marc Benioff linked layoffs to AI automating routine customer interactions ·

3 days ago - Salesforce’s recent move to cut roughly 4,000 jobs has intensified scrutiny around its aggressive push into artificial intelligence. The layoffs come at a time when the company is publicly championing AI-driven productivity, efficiency, and ...

Salesforce isn’t alone in cutting headcount early in 2025 and as vendors chase emerging opportunities in AI. Workday, Citrix parent Cloud Software Group, SADA and Okta are among the technology vendors and solution providers to announce layoffs so far this year.

February 5, 2025 - Salesforce layoffs in 2025 impact over 1000 employees as the company restructures and prioritizes its AI initiative, Agentforce.

4 days ago - CEO Marc Benioff confirmed that 4,000 customer support jobs were eliminated in September 2025, saying AI now handles up to 50 per cent of the company’s workload. ... “I’ve reduced it from 9,000 heads to about 5,000, because I need fewer ...

September 3, 2025 - Marc Benioff said that AI agents had helped cut Salesforce's support head count by nearly half. NICHOLAS KAMM/AFP via Getty Images · 2025-09-01T05:45:06.571Z · Share · Facebook Email X LinkedIn Reddit Bluesky WhatsApp Copy link Impact Link Save Saved Read in app ·

5 days ago - Artificial intelligence was responsible for almost 55,000 layoffs in the U.S. in 2025, per consulting firm Challenger, Gray & Christmas. Major firms including Amazon and Salesforce cut thousands of roles and cited AI as a factor.