My s20 5g purchased from samsung is one month out of warranty and has a bad antenna/radio so basically, no mobile data, tested the sim cards with other phones and factory reset.
I called Samsung and my only option is the $120 mail-in return, and if they can't fix it, they either send me a replacement, which isn't available as its not being sold new anymore or give me a credit anyway. I just want an exact replacement, not a credit or S21 trade in.
I see the CPO used s20 5g is $650 but with a $50 accessory credit, plus $500 trade in credit for a galaxy s20, so basically I get a CPO s20 with an extra year of warranty for $100.
Is there a downside to CPO phones if they're direct from samsung? I honestly trust CPO more than my previous bad experiences sending phones for repair to the Dallas Samsung repair contractor for service. I've had them send phones back in worse condition despite the repair, plus you have to mail it in and wait two weeks etc.
Is water resistance and battery life a guarantee on the CPO phones? It seems like if they're selling it as CPO they should test for full functionality as new but I couldn't find any specifics. Also I'm definitely getting the Samsung+ care extra warranty, this is the first phone I've had the radio completely crap out