Staples Inc.

Wonder if anybody could shed some light on this.

I needed some ink cartridges today. 4 HP carts - black, cyan, yellow magenta 

On the staples website, I found a staple store that had all the ink cartridges in stock. 

It’s a store that over the years I’ve had problems with– the staff just has a negative attitude all the time and yes over many years!

Anyway, I ordered on the website for in-store pick up in 1/2 hour.

Nice that it’s a half an hour now rather than one hour!

Put all the items in my cart, paid with points except for some small amount under a dollar and submitted the order. 

I didn’t look close to the order. I headed to the store (before getting the ‘ready to pickup’ email).

Getting there, the woman goes to the back to look for the order and while she does that I pull the items I needed off of the shelf.  I remember for the yellow cartridge I needed the website said there was 1 in the store.  And there was one on the rack.  Cyan, the website said they had 2, and that’s what was on the rack.  So it looked like they didn’t pull the order yet.  .

The woman comes back without the ink.  I show her that I pulled the order for her.   She looks up the order number and says it’s ‘processing’ after 45 minutes. And I should call customer service.

I call customer service and they point out that one item is for in-store pick up today.  And the other three items are to be shipped to the store for pick up tomorrow.

Looking at my emailed order, that’s what it says too. 

I spoke to some supervisor on the phone who didn’t / couldn’t explain why if the store already has the items in stock why the system set for delivery tomorrow.

The supervisor offered to call the store to see if the the store would let me get those items today (under my order using points) and the ones that are coming tomorrow to be put on the shelf.

I told him and I was proven right  “yeah they have such a piss poor attitude. They’re certainly not gonna do that” and that’s what happened.

Anyway I am sure that I selected in-store pick up for 1/2 hour to the same store for all four cartridges. And again, the store HAD all the items I wanted.

Why in the world would they change part of the order to pickup tomorrow, have the expensive shipping the ink to the store and have one item ready today?

Having the points is nice and I don’t know if because they were points that the order got split but it’s really annoying.

The supervisor cancelled the next day order and had the store abandon the ink that was ready.  Now to see how long to get my points back and try next time.

I needed the ink, there were 3 employees at the front, but only 1 register open (and it was the crabby lady working it) and line was too long. So I bought at Best Buy.

Hello im needing to print some missing cat posters ,is it faster to physical go into the store and request a printing or is that online way the better non time wasting way ?,i don't wanna go in just for them to still tell me my order will be ready at 730

I went to Staples the other day to grab a couple cables and I had checked online beforehand to make sure they had them in stock (which they did). The price tag on the shelf listed them at $24 each and not on sale but the website price was $5 each (on sale from normally $10). When I looked online earlier I filtered by store so I knew this was the same location. Apparently, from what I was told, in-store prices are managed locally whereas online prices are managed by a separate entity. HOWEVER, they will price match for you. I’m definitely going to be checking this from now on.

(Yes, I know price-matching is a thing and stores will often match competitor’s prices as well, but even the Staples website non-sale cost was $12 cheaper. I wouldn’t have even known to ask if I hadn’t looked online earlier.)