I got notification saying my package from alixpress was out for delivery on Sunday the 11th. I figured they dont deliver on sundays it will show Up monday. And nothing shows up. Tuesday comes whichs today and its 930pm right now. Still no package. And last location is only 15 mins from me. Is this ever gonna show up?

First time using Uniuni, i live in mississauga and this is what my tracking looks like. I called customer service and they said it can be out for delivery for 72hours max? Is this normal in anyone else’s experience?

So I got a call from a strange number from a man who seemed super irritated, so I assumed it was a spam call and hung up. He called again and I didn’t answer. Even more calls after that.

He sent me a text a few minutes later asking me to message him asap since he was outside and needed the code to enter into my apartment unit. I of course said no because it was literally 9 pm, I was home alone, and I didn’t want a random man having the code to my building.

I instead asked him to place them in front of the leasing office. He literally just put the packages on the ground after I said the BENCH so that they were more hidden and wouldn’t get stolen, but I was like “whatever” and went to fetch them.

I had ordered multiple packages so I opened them all, assuming two had arrived earlier than expected….only to discover there are two other packages he left for me and they aren’t mine?

I’m taking them to the front office right when they open tomorrow, and I wrote a note on the now taped packages explaining the situation. But I’m upset because…why would he do that? I don’t open people’s mail so I feel icky and terrible even though it was a mistake. Their stuff would have gotten stolen as well if this mix up didn’t happen, as I doubt they were notified since he kept calling ME?? And how would they have known where to even find them.

Has this happened to anyone else? I’m scared to even order from Ali express again because what if this happens again. Maybe it was just the driver who ignored details? Usually deliveries only happen during business hours so the front office checks them in. If a package comes past 5 pm, which is when they close, they’ll just redeliver it the next day, or I’ll be able to pick it up myself. This has never happened before.

My package was stated as “Out for Delivery” 11/26. I was home ALL day, and u have cameras. No delivery driver came, but they marked the delivery “Failed Delivery, retry later”.

They said they would try to re-deliver in 24-48 hours, however it’s over a week now and NOTHING.

I have been on hold with their customer service for days, one day 1:30min, the next TWO HOURS with absolutely no response. I’ve been hung up on after the two hour hold.

I finally call the Canadian number, wait another hour and they connect me to the US side. They get someone who says they’re opening a ticket because the delivery didn’t fail and they are contacting the warehouse. I should have a response in 24-48 hours. Welp here we are, FOUR DAYS later and no response. Calling the US number , it states “there is no agent available to take the call, call back later”.

At this point I am LOSING my cool and I want to know where the hell is my over $1,000 package is? Is there ANYONE else I can contact?