I am having my great grandfather’s heirloom shotgun (1930s Browning Auto-5 for those curious) sent from my great uncle in IA to where I live in TN. He shipped it today via UPS to my FFL here in TN. The tracking number says it will arrive on Monday, but when I signed up for text alerts it sent me a text that says “Shipment void as of 3:30 PM”. However the tracking search on the UPS website still says its shipped with a delivery date of Monday.

Anyone have any clue whats going on? The only thing I have considered is that it might have been flagged by UPS briefly because it is a firearm (which is completely legal to ship to an FFL)

Thanks!

UPDATE: This solved itself. UPS has confirmed it is in transit and that the text alert system simply glitched for my tracking temporarily, but it is working correctly now. I will be leaving the post up for now so anyone else seeking help can view it.

I have created a shipment a week ago, and now I want to void the shipment, but I can't why?

I have only printed the label, still not collected.

It says:

Shipment Cancel Failed

This shipment cannot be voided. It may be completed or may be in transit.

I have in my UPS app my package was picked up at 6:37 PM basically the same date and time shown when I signed up for notifications.

It is Saturday and still hasn't shown anything but a Pickup Scan in my App and I do have My Choice.

I signed in to website and it shows On the Way, so I signed up for text notifications.

This is the first text I got. I never have seen the status of SHIPMENT VOID ever in my history of UPS.

So now I'm confused. Is it picked up as the app and website show, although no Origin Scan or movement and it I'd past delivery date it shows.

So what does this mean?

Thanks

I was using a preprinted return label to send in an envelope with documents and the associate scanned it in at the store. It is in our outbound package (separate tracking number) going the correct way, but it is currently still listed as "Dropped off at UPS Store by Customer."

Ideally - this label would have just been put in the envelope and still just listed as "label created" with no additional updates having never been scanned.

I called the store and they ensured they voided it, so it could still be used by my recipient, but I'm wondering if anyone knows

A) If I should be seeing something different in tracking
B) If my recipient can still use this return label after it says dropped off at UPS store

Just want to ensure as I need to make alternative plans if this label is no longer good for use - thanks!

I created a shipment and then realized some details were wrong, so I voided the shipment after the first pickup attempt. They didnt pickup the package but before they could update that I voided my shipment. Will I get refund? When will I get refund?

I can not find ANYTHING on the UPS website that tells me if I will get my money back and I just can't navigate the website to contact someone for confirmation on if I will get my money back or not.

I haven't used the label, I don't intend to. I have had confirmation that my shipment was voided 4 days ago but it doesn't say anything about returning the money. Can anyone help ?

Hi it’s saying shipment void but I didn’t void it and I had someone go to the hub and check and they said the package wasn’t there It’s next day air early? It’s valuable why isn’t the tracking working? Could they possibly have put a new tracking number on? I called ups also and they said it doesn’t say void on their end and to just wait it should be here tomorrow

I’m confused! what is going on? What should I do?

Hi, I just had a pickup of my package today and signed up for text updates, including the one time update. Why does it say this?? Was there something wrong with me package? I didn't void the package on my end.

hello. this is my first time using ups. long story short, i found it really stressful so i voided the booking. does anyone know if i'll be refunded (i don't have a billing account)? i used my card (mastercard) so the payment went through immediately. or do i need to contact anyone and ask for a refund?

also, how long does it usually take for refunds to be reversed?

i'm from the philippines btw. thank you so much.

UPDATE: i just received my refund! it took 10 days. it was credited back to my card automatically :)

I created a shipping label online as a guest. I checked out at $118, and they charged my card $155. I decided to just deal with it when I went to drop off the package, but the store said I had to call UPS to fix it, and I said I would just cancel that label if they could make me a new one because they said it would be cheaper (it was only $95). Now I'm trying to void this label but I created it without an account - and when I created an account under the same email it's not showing in my shipping history. I've talked to 5 different reps who keep transfering me - help!

need to void a shipment from yesterday but it’s not appearing when i scan the label under “void transaction”

Hey I received email that said I have an incoming package but when I setup the phone notification, it said that "SHIPMENT VOID as of date" but the website said "Scheduled delivery information is not available at this time. Please check back later." Here is the tracking number: 1ZA832X34259699279

Sorry if this has been asked many times before. I guess you could say this post is me seeking clarification.

Today, I was preparing a package I was ready to ship. I prepared a label and just needed to print. I payed for the label and was just trying to figure out how to use my printer (since it was my first time using it). The page refreshed and I had to do the process again.

I was also preparing a trip to the mall with a friend. And when I went to check my account, I noticed a good chunk of cash was gone. I checked my recent activity and saw that I was charged twice for the label (including the first unused attempt). When it was time to drop my package off, I asked my local UPS about this. They said I could call UPS (they gave me a #). OR, I could just wait until the unused label expires.

I am thinking of calling in tomorrow morning to ask. I unfortunately didn't have an account when printing, and it's been confusing going on the website and trying to figure out billing and all that.

Would y'all recommend that I call in, or simply wait for the label to expire?

So I created a label through UPS.com and never created an account. I used PayPal to pay for the label. I am trying to void it but have no idea how to manage the label. I tried creating an account using the same email address I used as the shipper but there is no label in my shipping history. I have zero control over it other than an email in my inbox that links to the shipping label.

I created a shipment with 3 packages and ended up using only 2 shipping labels. I voided the 3rd shipping label after the invoice (say: $300 for 3 packages) for 3 labels were generated.

UPS suggested I pay the $300 and that I will get a -$100 invoice next week and that credit that can be applied to future invoices; is there a way to get the $100 refunded via check / credit card refund?

We were trying to cancel a shipment after it was picked up and have it delivered back to us.

Usually we select the change delivery option and one of the options is return to sender.

However, my shipping person voided the label instead! (Usually this option is no longer available after package is picked up)

There has been multiple scans and now it shows that this information is not available when I click on tracking number or click change delivery!

How do I proceed? Thank you in advance!

I created a multipackage shipment and now the customer wants to void one of them. But when I try to void it, it voids all of them.

So I bought something and decided to return it to the seller, so I got a return label from them. My tracking info looks fine and it says the package was picked up, but when I signed up for updates I got a text that said shipment void as of today. What does this mean?