I placed an order without checking their abysmal Trustpilot rating. It's been 5 days and no dispatch email. Has anyone had a recent experience ordering from them?

I believe it was on Oxford street but I was very young at the time , I remember inside they sold things like Wizard of oz merchandise , Tom & Jerry stuff. They also had a Marvin the Martian spaceship you could go In. I must be nuts as not many people remember it.