It's impossible to contact Ally Bank to do a title copy and letter of guarantee request. I had a total loss on November 6. Since I had a car loan with Ally, I had to help the claims rep get through to an actual human by calling the Ally line and then LYING about an impound after TWO MONTHS of attempted contacts, meanwhile Ally was still drafting from my bank account for car payments when the insurer was ready to pay them off for two months.
So long story short, if you call 888-477-8459 and then option 0 and Option 1, ie call Ally and lie about your car being impounded, you will be in the Impounds department and THERE you will find a real meat human to exchange information.
Is it just “Ally”? “Ally Bank”? “Ally Financial”?
I’m getting a check mailed to pay off a car loan for a balance tranafer and i screwed it up last time and don’t want it to be wrong again.