Gift card issue
Has anyone been able to get Amazon customer service to provide a gift credit?
Amazon gift card I purchased already redeemed
$173.41 suddenly appeared in my Amazon gift card balance. Do I need to report it to them?
I would change your password and add two factor authentication on your account. Something sounds fishy...
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I got an amazon gift card from a friend as a graduation present and the code got scratched off when I opened it due to the adhesive being on there weirdly. I spoke to customer service yesterday about activating it and they said 24 hours. So I called again today and was told it was escalated to the wrong department and there’s nothing they can do because it’s tagged as fraud. Who can I contact to get this problem solved it’s a $100 and I would like to be able to use it. I’m very very angry about this and I really want someone who will help me. Thank you in advance for your help.
I ask because they screwed up a Black Friday order, promised to send it again, failed to do so, and now they're claiming that if I order it again at full price, they'll adjust it to the Black Friday price after I receive the item. But there will be no official confirmation of that beyond some CSR's "word". Can't really trust that word since the last CSR promised to send it out again and that never happened.
A credit for the difference would obviously make that moot, but they swear they're unable to provide that.
So basically I'm trying to find out, is that also a lie? Do I just need to talk to the right person?
I purchase a batch of gift cards and redeem them slowly as needed. I can't tell you why we do it this way but we've just been doing it this way for years now without issues.
We keep gift cards in their originally packaging. They're usually in a clear plastic bag, and then the paper envelope holding the gift card.
I went to redeem 3 of these cards. 2 of them had no issues. The 3rd kept telling me it was already used. I had just opened the plastic bag, taken the card out, and pulled the code cover sticker. I tried using both my phone app to read the code and website manually putting in the numbers/letters
I've been talking to support but they just tell me it's been redeemed. One was asking me who redeemed it (the name of the person), and I told them all possible names who could've redeemed it (all family) and they said none of those people.
Has anyone experienced this before? If so, how was it resolved?
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Edit:
Gift cards were purchased from amazon website. Their default "Amazon.com Gift Card in a Mini Envelope"