Learn more about purchases not billed through the App Store or the App Store's In-App Purchase system. If you have multiple Apple Accounts, use each one to sign in to reportaproblem.apple.com and look for the charge for which you want to request a refund. Refund eligibility might vary by country or region. See the Apple Media Services Terms and Conditions for details.

To request one, click the link below, sign in, and select "Request a refund." ... You can find a history of the apps, subscriptions, and media you bought from the App Store and iTunes Store. ... View and update your payment methods or update your billing information.

Allow 24 to 48 hours to receive an update from Apple. If approved, the time it takes for the money to appear on your account or statement depends on the payment method. You may lose access to refunded items.

The policies for processing a refund can vary depending on the merchant. You can generally return purchases made using Apple Pay by providing the receipt. Some merchants might ask for more information, such as the last four digits of the Apple Pay card number used for your payment method.

To request a refund for a charge you don't recognize, check your purchase history and follow the steps below. ... Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.

Securing a refund for Apple hardware requires several key steps, beginning with having your original receipt or proof of purchase available. You can begin the refund process either at an Apple Store or through Apple's online support. Be prepared to state your reason for the return, be it a defect, dissatisfaction, or another issue. Apple’s customer service representatives will guide you through the process, which may involve inspecting the hardware to verify it meets the return standards.

For returns to an Apple Retail Store for cash, cash equivalent, and cheque transactions over $750, Apple will mail a refund cheque to you within 10 business days. Please note the following: Products can be returned only in the country or region ...

Here's how to request an app or media refund from Apple (From: Request a refund for apps or content that you bought from Apple - Apple Support - see the article for more detail.) ... If you were charged for a subscription that you no longer want, you can also cancel the subscription using the directions in this article --> If you want to cancel a subscription from Apple - Apple Support ... In order to prevent accidental purchases, you are required to double click the side button with the amount showing on the screen, followed by verification with Face ID/Touch ID or Passcode.

You can contact Apple Customer Support directly at https://getsupport.apple.com/. When you get to this page, click "Billing & Subscriptions" followed by "Subscriptions & Purchases."

You can request a refund by contacting Apple Customer Support here: ... The Apple purchase receipt emailed to your Apple ID email address. All refunds are subject to Apple’s terms & conditions, which can be found here: https://www.apple.com/legal/internet-services/itunes/

And based on the scenario, customers can either use Apple's self-service website, "Report-A-Problem," or contact Apple Support via phone, email, or chat to address the issue. Alternatively, they may also contact you via social media, forums, or live-chat inside the app. And when they contact you about an in-app purchase, the issue may fall into one of these scenarios. From identifying customer's in-app purchases or refunds, to providing compensation for a service issue or an outage, or helping them manage their subscription or request a refund, these questions cover most of the support scenarios, and I'll walk through each scenario in more detail.

Find out how you can return an item, how long the refund process takes, what to do if your invoice is not with your order, and much more.

Find out how you can return an item, how long the refund process takes, what to do if your invoice is not with your order, and much more.

Check to see if your purchase from the App Store, iTunes Store, Apple Books, or another Apple service is eligible for a refund.

January 9, 2025 - Unauthorized purchases: If someone made a purchase using your account without your permission, you can request a refund. Subscription cancellation: You can request a refund for a subscription you no longer want, even if you’ve used part of the service. If Apple denies your refund request, don’t give up. You can try the following: Contact Apple Support: Explain your situation to a customer service representative.

Answer: You can request a refund for an unauthorized purchase from Apple Support by visiting Sign In - Apple. Sign in with your Apple ID and follow the prompts to request a refund, providing details about the unauthorized transaction.

... Contacting Apple Customer Support and asking for a refund. Visit support.apple.com, or call 1‑800‑APLCARE. ... Logging in and using Apple's Self-service tool to request a refund.

July 29, 2024 - Once signed in, the page will show you a list of your digital purchase history. Tap the What can we help you with? text box at the top and select Request a refund to get started. When you select this option, a new box will appear that allows you to give a reason for the request. These are the options Apple provides: