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Where can I find information about my repairs or AppleCare coverage?
Sign in to Apple Support to get information about current or recent repairs and check AppleCare coverage for each device associated with your Apple Account.
What’s the repair process? How much do repairs cost?
Our Genius Bar technician will inspect your product in the store and run any diagnostic tests necessary to determine the issue at no charge. If repairs are needed, they’ll provide an estimated turnaround time and any associated costs based on the issue and your warranty status or AppleCare coverage.
Is there a service guarantee?
We guarantee our service and replacement parts for 90 days or the remaining term of your Apple warranty or AppleCare plan, whichever is longer, as outlined in our Apple Repair Terms and Conditions. This is in addition to your rights provided by consumer law. Equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements.
That's pretty much what I've been telling customers because that's what I was told when I started working here. Is that true or is this one large game of Telephone?
A week ago I made an appointment to get my battery changed. The price is being hiked in March, and my phone is a few years old still on the original battery. May as well change it before the price hike as it is noticeably weaker. (On my 6s I'd change the battery myself, but honestly I cba to replace iphone batteries myself now).
So I made an appointment online, where I input that I was coming in for a battery replacement, the day I wanted, the store I would be at, and the type of phone I have. I even got the email & text reminder about my appointment this morning, so I drive to the Apple store, get checked in, wait for a staff member to be available, start the initial info gathering part of the process.......just to be told the store doesnt have my battery in stock, and they would have to order it and wait 3-5 business days.
What was the point of the appointment?!? They knew when I was coming in, they knew what store I was going to, they knew what type of battery I needed. Seriously, instead of a reminder email & text why couldn't I have gotten a message saying we don't have the battery yet, don't bother coming in. Why is the battery only being ordered now...AFTER I came in, not when I booked the appointment (Ya know, more than 3-5 business days ago).
The "most innovative tech company" can't even link their appointment schedule with the Apple stores? Not even like I was at a third party repair center, it was an official Apple store...
End rant