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Apple
apple.com › retail › genius bar
Genius Bar Reservation and Apple Support Options - Apple
Our Genius Bar technician will inspect your product in the store and run any diagnostic tests necessary to determine the issue at no charge. If repairs are needed, they’ll provide an estimated turnaround time and any associated costs based on the issue and your warranty status or AppleCare coverage.
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Apple
support.apple.com › repair
Apple Repair and Repair Status Check - Official Apple Support
Online or over the phone, we'll arrange shipment for your product to an Apple Repair Center — all on your schedule and without an appointment. This service is available for most Apple products. Our network of Apple Authorized Service Providers give you lots of convenient locations for Apple repairs. You can do more than shop and learn in an Apple Store.
People also ask

Where can I find information about my repairs or AppleCare coverage?

Sign in to Apple Support to get information about current or recent repairs and check AppleCare coverage for each device associated with your Apple Account.

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apple.com
apple.com › retail › genius bar
Genius Bar Reservation and Apple Support Options - Apple
What’s the repair process? How much do repairs cost?

Our Genius Bar technician will inspect your product in the store and run any diagnostic tests necessary to determine the issue at no charge. If repairs are needed, they’ll provide an estimated turnaround time and any associated costs based on the issue and your warranty status or AppleCare coverage.

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apple.com
apple.com › retail › genius bar
Genius Bar Reservation and Apple Support Options - Apple
Is there a service guarantee?

We guarantee our service and replacement parts for 90 days or the remaining term of your Apple warranty or AppleCare plan, whichever is longer, as outlined in our Apple Repair Terms and Conditions. This is in addition to your rights provided by consumer law. Equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements.

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apple.com
apple.com › retail › genius bar
Genius Bar Reservation and Apple Support Options - Apple
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Apple
support.apple.com › iphone › repair
iPhone Repair and Service - Apple Support
Apple-certified repairs are performed by trusted experts who only use genuine Apple parts — designed, tested, and manufactured for Apple’s safety and performance standards. Make an appointment at an Apple Authorized Service Provider or Apple Store ... We can replace your iPhone battery for a fee. Our warranty doesn’t cover batteries that wear down from normal use. Your product is eligible for a battery replacement at no additional cost ...
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Apple
support.apple.com › repair-products
Product Service and Repair Information - Official Apple Support
Learn more about what’s covered under your warranty, costs for repair outside of warranty, and more for your specific Apple product.
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Best Buy
bestbuy.com › best buy › services › apple product service and repair
Apple Repair Services: Apple Authorized Service Provider - Best Buy
Same-day repair for iPhone 7s and ... Best Buy stores. Appointment required. Most repairs will be completed same-day if all necessary parts are in stock and device is not extensively damaged. Certain repairs may require a longer mail-in exchange process. *Device must have been purchased within two years of repair date. Coverage only applies for future repairs. Terms and Conditions apply. *We will price match Apple service and repair costs of any Apple ...
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Apple
support.apple.com › mac › repair
Mac Repair and Service - Apple Support
Apple-certified repairs are performed by trusted experts who only use genuine Apple parts — designed, tested, and manufactured for Apple’s safety and performance standards. Make an appointment at an Apple Authorized Service Provider or Apple Store ... Your Mac laptop battery can be replaced for a service fee. Our warranty doesn’t cover batteries that wear down from normal use. Your product is eligible for a battery replacement at no additional cost ...
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Apple Community
discussions.apple.com › thread › 255058608
Make a in store appointment - Apple Community
How much does screen replacement cost for iPad 6th gen How much does it cost to replace the screen for a iPad 6th gen [Re-Titled by Moderator] 1078 1 ... Go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations ... 3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"
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Best Buy
bestbuy.com › best buy › services › apple product service and repair › apple iphone repair service
Apple iPhone Repairs - Best Buy
Same-day repair for iPhone 7s and ... Best Buy stores. Appointment required. Most repairs will be completed same-day if all necessary parts are in stock and device is not extensively damaged. Certain repairs may require a longer mail-in exchange process. *Device must have been purchased within two years of repair date. Coverage only applies for future repairs. Terms and Conditions apply. *We will price match Apple service and repair costs of any Apple ...
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SimplyMac
simplymac.com › apple-stores › does-apple-store-do-repairs
Does Apple Store Do Repairs? Understanding In-Store Service Options - SimplyMac
May 10, 2024 - The cost of repairs at an Apple Store depends on the specific issue, your device model, and whether it’s under warranty or AppleCare+. ... Apple’s Support Website: Look for a “Get an Estimate” section on the Apple Support Website. Genius Bar Appointment: Discuss repair cost estimates with an Apple technician during your appointment.
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Apple stores have most parts on hand, and same with replacements. If needed part orders take a couple days to arrive (customer phones are not held during this situation). Replacements are often in stock, same process for the order if out of stock. The repairs in an Apple Store are typically completed fully in under 70 minutes (depending on repair and store). Most stores have same day appointment availability depending on time of day with walkin appointments (book a heads may show full but walkins are still available with a wait) Apple phone support can try and book only book ahead appointments, and cannot see inventory levels in stores or reserve parts as everything is first come first serve from appointments to parts and service timing On rare occasions Apple Stores send devices to a depot facility (common with Mac’s rare with phones) due to part availability or engineering requests/discrepencies The appointment system is set up to allow both book ahead and walkin appointments and it takes into account the amount of scheduled technicians who are certified to take the appointment and the repair system schedules the repairs depending on how many technicians are scheduled to complete repairs during that time. Source: I have a fairly intimate knowledge of Apple Store workings and systems Edit: Mac’s are always a multi day repair requiring typically 3+ days unless software related issues only
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I feel bad and want to make sure I actually give correct information to my customers about Apple repairs. I know how frustrating it is when a client comes in to Geek Squad after getting incorrect information or false promises from GS phone support.
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You have a few options within Apple's eco system.

The first is Joint Venture, a program that gives priority service to business customers both over the phone and in store. With Mac repairs this also allows for a loaner if needed for the duration of the repair. You can read more about Joint Venture at Apple's business page. It IS a paid, subscription, service but depending on your needs it could be helpful.

The second would be to look into their iOS Direct Service Program. Essentially entering into the program allows you to train your IT staff to properly diagnose iOS devices in accordance with Apple's guidelines and setup service on them directly, without dealing with AppleCare/Genius Bar. It's a free service but your organization will need to set up normal credit/billing info with Apple and jump through an application process to enroll.

The third option is creating a mail in repair with AppleCare. They can provide a quote over the phone and send you a prepaid box to ship the phone in to them. Shipping is overnight each way (one night to get the box to you, one night for the phone to reach them, another night to come back to you) and included at no additional charge. This is true for warranty and non warranty repairs.

With all of that said... I typically take our damaged devices into the Genius Bar by scheduling online ahead of time. An appointment IS required, however if you show up without an appointment they can often squeeze you in within an hour. They'll provide a free quote and if the part is in stock offer to repair it at that time if you agree to the cost. If nothing else it gets you out of the office for an hour! If I were in your shoes I would do this. By checking the "business related" box in the reservation system you should end up with a member of the business team coming out to tell you about Joint Venture. If they don't you can always ask the Genius or Concierge about meeting with a member of the Business team to discuss exactly how Joint Venture could help in situations like this.

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Apple
support.apple.com
Official Apple Support
We can help you find an Apple-certified repair, performed by trusted experts who use genuine Apple parts. ... Get help for all of your Apple products in one place, or connect with an expert. ... Watch videos to get the most out of the latest features, devices, and services. ... Learn, create, and be inspired in hands-on sessions at your Apple Store.
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Macworld
macworld.com › home › apple › how-to
Apple Repairs: Price Guide And How Long Repairs Take | Macworld
April 23, 2024 - Need to get your MacBook, Mac, iPhone, iPad, or Apple Watch repaired? Here's what you need to do and how much Apple repairs cost.
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Apple Community
discussions.apple.com › thread › 255987675
Schedule appointment repair for my iPhone - Apple Community
You will need to make an appointment ... Apple Store / Genius Bar, but you might have the option to take the phone to an authorized Apple service shop that would be more convenient to your home, and they usually will not require an appointment. Use this link to view repairs options in your area: Genius Bar Reservation and Apple Support Options - Apple ... Repair or get a new iphone How much would it cost to repair ...
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Apple Community
discussions.apple.com › thread › 251771066
how can i make a appointment ? - Apple Community
I guess the only way to make an appointment is through the store, the make it for you.
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Apple Support
support.apple.com › en-us › 109519
Prepare your iPhone or iPad for service - Apple Support
For example, you should schedule a Genius Bar reservation before you go to an Apple Store. When you go to the service location, you should bring: Your device and any accessories that you need help with (if you need help with your Apple Pencil, bring the iPad that you use with your Apple Pencil) If possible, your sales receipt (some repairs might require proof of purchase) A form of personal identification (such as driver’s license, passport, or other government-issued ID) Need help with an appointment or figuring out your options?
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Macworld
macworld.com › home › apple › how-to
How to book an Apple store appointment: Make a Genius Bar appointment | Macworld
May 14, 2025 - It appears that the only way to ... Bar appointment if there’s the possibility that your hardware needs repair. If that’s the case, the website will show you a cost estimate and the ability to find the nearest Genius Bar. In some situations you also have the option to send your device for repair. When you click the “Find a location” button, a listing of the nearest Apple Stores ...
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Apple
support.apple.com › iphone › repair › screen-replacement
iPhone Screen Repair - Apple Support
Our experts perform screen repairs using genuine Apple displays — designed, tested, and manufactured for Apple’s safety and performance standards. Make an appointment at an Apple Authorized Service Provider or Apple Store ... Use our “Get an estimate” tool to review potential costs if you get service directly from Apple.
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Reddit
reddit.com › r/apple › what is the purpose of making a service appointment?
r/apple on Reddit: What is the purpose of making a service appointment?
January 28, 2023 -

A week ago I made an appointment to get my battery changed. The price is being hiked in March, and my phone is a few years old still on the original battery. May as well change it before the price hike as it is noticeably weaker. (On my 6s I'd change the battery myself, but honestly I cba to replace iphone batteries myself now).

So I made an appointment online, where I input that I was coming in for a battery replacement, the day I wanted, the store I would be at, and the type of phone I have. I even got the email & text reminder about my appointment this morning, so I drive to the Apple store, get checked in, wait for a staff member to be available, start the initial info gathering part of the process.......just to be told the store doesnt have my battery in stock, and they would have to order it and wait 3-5 business days.

What was the point of the appointment?!? They knew when I was coming in, they knew what store I was going to, they knew what type of battery I needed. Seriously, instead of a reminder email & text why couldn't I have gotten a message saying we don't have the battery yet, don't bother coming in. Why is the battery only being ordered now...AFTER I came in, not when I booked the appointment (Ya know, more than 3-5 business days ago).

The "most innovative tech company" can't even link their appointment schedule with the Apple stores? Not even like I was at a third party repair center, it was an official Apple store...

End rant