Ohmygod. I have been waiting for a live chat person for 2 godamn hours. Then the chat ends bc the “stylist” left when there hasn’t been one in the first place. I swear their service and live chat have been TERRIBLE the last little while, I am acc so annoyed. Anyone else experiencing this??

Anyone else waiting an exceptionally long time… I need to do an exchange on a final sale item… is this allowed? Or am I wasting my time on hold?

I ordered a Black Super Chalet Puff and received a Mocha Brown Shorty. I ordered during the sale and obviously because the item doesn’t match the receipt I can’t make an in store return. I am trying to contact them but their call service is horrendous, it’s my first time buying from Aritzia and I’m utterly disappointed. Is this the usual experience?

I reached out to concierge via live chat simply to ask when the sale was going to be open to the public and if I should just purchase what’s in my cart or wait until the sale.

Alexis asked me what I had my eye on and if I was worried about these items selling out before it reaches to the sale. She graciously told me as a one time offer, will honour the sale prices (20% off) and even suggested some outfit options and what I might like.

She was so patient and kind and I was not expecting that at all! So Alexis, if you are seeing this, thank you soooo much and I hope you have the day you deserve 💕

i was planning on just going in store to return a couple items for different sizes, but decided to message concierge in case i needed a qr code or something– was def the right decision!

they took care of everything, including sending an email to the store i was going to with all the return/exchange info. and even though the dress i got was final sale, i was able to exchange sizes. it took like 5 min to return everything in store and it seemed like the email was important in moving everything along. was kinda dreading return/exchanging but customer support really pulled through! thanks to sabine <33

I have been trying to reach out via the live chat for 2 days now. Everytime the wait is between an hour to two. And when the concerige does respond, they turn off the chat after minutes of no response.

I understand why they would end the chat with no responses but do they expect us to monitor the site constantly for 2 hours until they do respond?

Any recommendation on what the best method to reach them is?

Update: I was able to reach them via online chat at 8:30pm! I generally don't like to reach out this late cause I'm not sure if it'll impact their closing. But maybe because it was near EOD, the interaction was very quick and the concerige was very helpful.

Has anybody had any luck with concierge? I’ve tried to do chat and they can never get me into contact with a stylist. I’ve called three different times on different days waiting up to an hour until I give up. Im trying to figure out how to put my gift card info on the app so I can also get the 20% off but haven’t seen any other posts about it 😅 help!

Update: I called and used pressing 2 (modifying order) instead of other questions and they said there is no way to add the giftcard on the app and can’t be done on their end either. So it’s between using the giftcard card no sale or 20% lol this is so dumb!!! Lucky to whoever was able to use both.

Has anyone else been experiencing exacerbated waiting times for live chat? I started waiting at 12:30 and it’s 2:00 now LOL

My TNA boyfriend hoodies zippers have broken (both), and the email service people have been so unhelpful and are refusing to help me and told me to go in store. I’m so annoyed with this because I’m super busy and don’t have time to go in store and I don’t want to be embarrassed by the employees. What’s your advice?

I have been trying to get in contact with the concierge team via email, phone, and live chat for over a month to look into replacements for part of my order being missing or stolen. I consistently received generic responses such as, “please wait 3-5 business days while we investigate.” They have finally concluded their investigation and this was their response. They will not be replacing or reimbursing anything. What should I do? My total order was about $700 and over $300 of it was missing.