How long is the standard ASUS warranty?
Can I check the ASUS warranty without the serial number?
What if my ASUS warranty lookup returns
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Bought an ASUS device recently? Go check your warranty expiry date and prepare to be shocked
Asus you really need to fix your support/warranty claims for best buy bought items
Warranty Check
Motherboard Warranty Status Not Showing
I am still reeling from this experience so I am going to present the facts and you can make your own judgement:
Bought a new ASUS laptop from Staples. Had a discount on it. Advertised as coming with 1 year warranty. Delivered today, May 30.
Went to this link to check warranty. It showed that my warranty expires on Nov 21 which is less than 6 months.
Started a chat with ASUS and asked to check warranty expiry date. They said 2026 Feb 19. Not sure how they got that date. I asked to verify this and they asked to provide a copy of the invoice which I did.
The chat agent then said discounted laptops get 90 days of warranty instead of 1 year. Not open-box, refurbished, used etc. Just a discount on the MSRP. She linked me to [these terms] (https://www.asus.com/support/images/upload/543139f2-0aec-4cd9-ab2b-36d2754d3e7d.pdf) which have nothing in them backing this statement. She said she is a supervisor and this is final.
(She immediately cut the chat after saying this so I couldn't take screenshots or save the chat for later)
What an absolute load of bullshit! Needless to say, I am returning this laptop no more ASUS devices for me.
If you buy Asus products through best buy their warranty checker/inquiry/RMA request will refer you to Best Buy support to have your warranty claim/RMA taken care of. Fun fact Best Buy does not do RMAs/Warranty Claims and will just tell you that you need to contact Asus support.
I wasted multiple hours today trying to get the RMA started through Best Buy/Asus since they both kept referring me to each other. Only when I called and told the 2nd Asus Rep I talked to today that I couldn't even start the RMA cause of the best buy message did he manually start the RMA for me to get it taken care of.
Asus why are you giving your customers the runaround and not just taking care of them from the get go? $2400 for a RTX TUF 3090 and you make it a pain in the ass to get it taken care, fix your crap Asus