Was supposed to have someone come out and remove a Google nest thermostat yesterday, so we could take it in to the store to get it checked out as it’s not connecting to the internet. We waited all day for geek squad to show up, didn’t want to leave in case as soon as we get in the car to go somewhere they show up.. and they never came. No call or anything.

I contacted the customer service number like 3-4x over the course of the day and they kept saying they got in contact with the driver and they were being held up at a previous appointment which just didn’t add up. Last rep I spoke with 4 hours after the 11-3pm window told me the driver never updated the system to add a delay reason. Apparently it was a third party contractor, Manada technology or something like that.

Ended up getting rescheduled for the 2nd of January with another 12 hour window 🤦🏽‍♂️ . Supposedly this is an actual geek squad employee not a contractor this time.. never had anything like this happen before.

Downvoted?

I feel like it needs to be said that Best Buy shopping appointmets are not meant to be for geeksquad and the entire "appointments to shop" idea needs to be taken out ASAP. I've had so many customers blow up on myself and fellow agents for not being able to take them for being busy with our actual GeekSquad appointments.