Until the stock price is affected by the cost cutting measure of sending call centers overseas, it won't get better. More on reddit.com

The difference is going to be the pricing. Yes, someone without a membership can still get support, but they're going to pay out of pocket for every single instance and it adds up quickly. I had a client not too long ago who, when I took a look at his profile, had spent over $300 worth in multiple online support sessions in the last year... when he could have paid $179 and had unlimited access to 24/7 tech support for the year instead. For in-store services, a tuneup/malware removal service alone costs $150. Most clients who come to us needing us to scan their laptop for viruses are people who "need" Geek Squad, so it makes more sense for them to get Total for $30 extra and have the freedom to connect to 24/7 support or bring their device back to the store at any point during their membership instead of paying $150 or more for us to help them one time. More on reddit.com

“Don’t you stand behind your product” “But I bought it here” “It’ll be real quick” “You did that too fast whys it 40 dollars” “Wait you have to show me” I stand behind my work not a product multiple retailers carry Your purchased goods not services yet Yes it will be You’re paying for my knowledge You are paying for work to be completed not to be taught or told how to do something. More on reddit.com

Yeah online does that, it’s mostly Offshored. I always recommend going to your nearest precinct More on reddit.com