For those who take calls all day at home, what do you use for a headset/mic that has the best quality sound for the customer?
Would the latest Airpod Pro 2's be among the best quality, if I don't mind the fit? Or is there an over the ear headset that's much better?
Thanks in advance!
"Working from home" comfy headsets - to hear the noise but not transmit it
WFH Headsets
I tried Bose QC35 but the mic sucks. I ended up buying two sets of AirPod Pros and flipping between them when the battery runs down on one set. I run an all Apple environment so I don't know how well they connect to Android.
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I used my apple earbuds for years for both working from home and working from the road (frequent traveler. I recently got a set of Bose wireless headphones on sale for about $200 tax in and I have to say they're ok, but certainly not spectacular. My kids use gaming headphones for school and for gaming and it seems a $50 set with wire are probably just as good as the Bose wireless I have.
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As more and more people are working from home, the requirements for headset features have shifted a bit. Now many people don’t want headsets that completely isolate them from their environment because they might also have a child nearby who needs to be heard from time to time, or they might want to hear when someone rings their doorbell.
When working from home, you will inevitably have much more calls, and so you end up wearing the headset almost all day long. They should be lightweight, with breathing cushions. Preferably, open-back style, not closed and not isolating.
Microphones should have good noise canceling to prevent your home sounds from creeping into your conference calls. No annoying loud ticking clock (that you yourself love so much), no noises from neighbors who might do some apartment repairs when you have an important call or a lawnmower behind your window.
Wireless is not that important when your headphones are always connected to your computer all day long. Better invest in durability and quality than wireless features.
Unfortunately, search results for “the best conference headsets” result in options that brag about good isolation - exactly the feature I want to avoid (or at least to be able to turn it on/off as needed), and their cushions look a bit leather-like or over-the-air, which might lead to excessive warmth for your ears, leading to sweating.
Budget is also important. If you have a small startup company in an East-European country you just cannot afford to buy 100 EUR headsets for all of your employees who work from home. I’d say, 30-50 EUR (which actually translates to the same USD values when we deduce European VAT) is the sweet spot.
So, I’ll really appreciate it if you can share your experience with a headset that satisfies these requirements:
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budget - under 50 USD / EUR
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not closed, not isolating, not noise-canceling speakers (or at least noise cancellation can be turned off)
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lightweight, with breathing cushions
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good noise-canceling for the microphone
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durable, solid design
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prefer functionality & durability over design - may look totally ugly, as long as they stick to time-proven design choices and do not try to innovate with something that might not always work as expected
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connectivity - USB or the good-old two 3.5 jack style is ok
Under $50 is still doable. For long sessions I prefer buds, if you are constantly wearing them with music and calls. My company shelled about $300 did some ultra fancy Plantronics Voyager over ear headphones that I love, but the head bar bothers me if I wear them for hours on end.
I got these Skullcandy buds on my dime, paid $50 USD, they work great for my needs (mostly music, some calls).