great fire pit. ample heat and almost no smoke. we’ve used regular firewood and the pellets, either works well. More on reddit.com

Can’t comment on that but I have the tiki brand from Amazon and love it. Cheaper than solo. More on reddit.com

After the refund, did the manager cancel the membership? Blatant abuse such as this ruins it for all of us. More on reddit.com

Since i see very little information about this firepit online figured id share my experience. i have a solo stove bonfire and saw this hotshot and bought it. I needed a spark arrestor for it and since the hotshot comes with one ends up being much cheaper. after using it for a bit ill probably end up selling the solo as its got a lot more resale value used due to name brand. the solo with cover, spark shield, and stand would cost somewhere in the mid 400s. the hotshot was 299 in store and included all those things plus the cook grate. Some comparisons. - The flame on the solo is much different, its very slow and flowy (is that makes sense). its pretty mesmerizing and unique. hotshot looks more like a standard firepit. - smoke creation is about the same between the two. - solo is fully welded, hotshot is combo welded and screws - the tool cracked in box. called the 800 number and they said they dont offer parts. this was discouraging. went to costco and they gave me the floor models tool. if there are any issues with parts, this could be a problem long term. -both made of 304 stainless so should last. More on reddit.com