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I'm considering purchasing some big speakers from Crutchfield, high end Klipsch. Was the experience positive? How amenable are they to returns/refunds?
thanks
I've been having a minor but highly annoying problem with an NAD C658 preamp/streamer that I purchased from Crutchfield over a year ago. The unit is still under warranty, and the NAD website said to initiate a warranty claim thru the original retailer.
I call Crutchfield to do just that, and 5 minutes later they are shipping me a brand new unit, and sent me a return label to send the old unit back.
I thought I'd have to send it to a repair shop, wait 6 months to get it back, cobble together an interim solution so I could continue to listen to music in my office and I'm just thrilled that I don't have to do any of that.
Anyway, just wanted to pass along a great experience with one of the bigger online electronics retailers. It's 2022, almost 2023 and customer service like that is just such a rarity. And also such a treat when you experience it.