Select a condition that the return request needs to meet to be eligible for the rule. You can set rules based on refund amount, return reason, or item category. ... We use specific terms to describe the different addresses sellers provide eBay when automating returns.

Would you like us to help with an open return request? See our page on asking eBay to step in and help for sellers · When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons.

October 3, 2021 - Even though the claim is obviously fraudulent on its face, Ebay will coerse the seller into paying for return shipping, otherwise the buyer can keep the item and ebay will return the cost of the item, and take the money back from the seller. The change that took place 1 year ago, is that ebay began a policy of always finding in favor of the buyer - even when the buyer's complaint was obviously fraudulent based on the information available to ebay.

When you list an item for sale, set your return policy to state that you’re willing to offer “Money back or replacement” or “Money back or exchange.” When your buyer initiates a return request, they will have the option to ask for a replacement or exchange at that time.

April 29, 2025 - For every listing, eBay requires that you have a return policy in place. ... It’s important to note that to become a Top Rated seller on eBay, you must offer at least a 30 day return policy with your listings.

Attract and retain buyers with a great returns policy. ... Managing returns on eBay is easy. When your buyer opens a return, we’ll first notify you through Messages and in My eBay. We then make it easy for you to provide a return label or offer an alternative resolution, such as a partial refund.

1 month ago - If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund...

If they’ve changed their mind, your options depend on your return policy. Starting July 15, Parts & Accessories sellers in the US will be required to offer a minimum of free 30-day returns in certain categories, creating a smoother and more consistent shopping experience.

3 weeks ago - The eBay Money Back Guarantee is applicable in the following circumstances: Non Delivery: If a buyer doesn’t receive the purchased item, they can initiate a case for resolution. Item Not as Described: This comes into play when the received item doesn’t align with the listing. This encompasses instances when the item arrives damaged or is different from what was in the listing. Seller’s Return Policy: Buyers can engage the eBay Money Back Guarantee process if a seller fails to uphold their stated return policy.

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We’re here to support you, so ... going forward. Starting July 15, P&A sellers will be required to offer a minimum of free 30-day returns, creating a smoother and more consistent shopping journey.

Learn more about our Condition of returns policy. Offer you a partial refund and let you keep the item – This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill – say if you ordered the wrong thing by accident. Offer you a replacement or an exchange – Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund.

You'll no longer be able to deduct an amount from the buyer's refund when an item is returned used or damaged by the buyer · If we determine that you're responsible for refunding the buyer, we won't remove negative and neutral feedback and it will count as a "case closed without seller resolution" ... Selling practices policyBy keeping some basic selling practices in mind, you’ll be able to create a great experience for your buyers.15 mins article

If a buyer returns an item, it should be returned in the same condition in which it was received, and it should include all items that were in the original package.

Manage returns, missing items, and refunds for sellers · Here’s everything you need to know if something goes wrong with an order or if a buyer changes their mind and doesn’t want the item anymore. 4 min overview ... If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it.

December 18, 2024 - Remember, if a buyer wants to do a return, they will find a way to make it happen regardless of your policy. eBay makes it very easy for them to do it and if you make it hard, eBay makes it painful for you. ... Welcome to the Selling board! You can chat with other sellers about anything to do with running a business on eBay

When you get a hold of your product, don't forget to inspect it and ensure it meets eBay's policy on the state of products that were returned. Finally, you can then pay back the customer within six working days. On your next seller invoice, final value fees will be added as credit.

September 7, 2023 - Check out this blog post to learn what eBay’s return policy is and how to set up a return policy. Make Money Selling on eBay! ... eBay’s standard return policy gives buyers 30 days after receiving an item to return it for a refund or exchange.

After receiving the item, the your buyer should contact you within setting determines how long the buyer has to contact you with a return request. Select 14, 30 or 60 days from the drop-down menu. You can offer 14-day returns in the following ...