Getting harder and harder to actually speak with a real person at Fed Ex. Here's how to do it:
Dial 800-463-3339 for customer service. After you hear the automated voice, say "main menu," then say "technical assistance," then say "more options," then say "something else."
That is the only way I got through to an actual person. Took over half an hour to figure it out.
How to speak to a live agent at FedEx in 2025
How to speak to a live person at fedex
How to Speak with Actual FedEx Representative
Yes, the automated AI is horrible. An infinite loop of disappointment.
When prompted by AI for any verbal response, continue to say gibberish, letters work like "O, I, O, P, O".
After three rounds of the AI stating it does not understand, it will prompt you to press a number from 1-whatever to select from a list of topics.
Simply hit the # key. AI will then redirect you to a live agent.
FedEx has really gone downhill over the years. Shame.
HTH