I decided to splurge on a hanks belt after seeing all the reviews done on them on various websites, about how they’re super high quality and how they’re invincible. When I got it, the leather finish looked terrible, as I show here(please don’t mind the mess, cleaning day). I didn’t expect it to be perfect of course, it’s a full grain leather belt, but I didn’t expect it to be in worse shape than one found at a thrift store.

Anyways, I decided to give them the benefit of the doubt and emailed customer service about it and see if that was normal and if I was just being picky(which I’m probably not but then again I don’t own anything else that is full grain leather).

Now this is the real kicker. When they got back to me after showing them the pictures, they said “I am sorry but that is not out belt. Our holes do not have a long hole in it and I do not see the Hanks belt stamp. I am sorry I cannot help you further. Have a nice day!”. Not seeing the stamp? Okay fair enough, they’re terrible pictures I guess. But claiming that you don’t have a long hole? Where you insert the buckle? You know, like what practically every other belt made in existence has? I don’t know if they’re just bullshitting me or if they’re just that stupid, how do you work for a belt company and not know the buckle hole is long?

I’ve replied to them anyways showing them the stamp and informing them that it’s the buckle hole, so I’ll update this if anything changes. For now, I’ll leave this review to make sure people know. I might be the one in a million, or I could be overreacting, but either way I’m still pissed off and down nearly 80 bucks.