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First of all, sorry cuz I know this isn't a troubleshooting subreddit but I'm having an issue with my home speaker 300. It's been stuck doing an update for days now, The light bar in the front goes from left to right indicating that it is still downloading the update. It never actually updates though and the touch buttons on top don't register except for the mute button. I've tried every single resetting method and everything you can think of and the only thing that works is putting it in recovery mode. However, when you put it in recovery mode, it goes back to the update which then puts it back in the loop. I don't understand what's happened or why this is happening. If anyone has any insight that would be very helpful. Thank you!
the speaker updated itself over the air and got stuck while updating.
white light scrolls left to right for about 10 minutes, then it turns to a steady red light.
i can get into the green light recovery mode by pressing "action-mute-action-mute alternating press". but there it doesnt do anything. cant connect wifi, cant connect usb.
also i cannot enter the hard-reset mode with "play-aux long press".
when the speaker is in steady-red-light-mode i can see it as a "qualcomm hs usb" for which i installed drivers in windows.
seems that is the EDL emergency-download mode to recover almost bricked android devices. for many china phones you can get the files to flash back but not for our beloved BOSE.
so my question to the community and to BOSE: is there a way you give us the needed files to re-flash our speaker ourselves?
it is a joke that i have to send my speaker to BOSE and pay over $100 for the fix since the failed stuck update problem is long known and clearly an issue on the server cdn which serves the update files sometimes faulty.
one thing is for sure: this is the first and last BOSE product i bought.
this speaker made so much trouble, updating forever, failing half of the time, needing reset, having bluetooth connection issues ....
cant compare it to my old JBL flip4 which JUST WORKS and just does what it should....