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Trial Period and Warranty Details
Rather than a warranty, Hush offers a 100-night trial that allows customers to return the blanket within 100 days of delivery for a full refund.
To initiate a return, email customer support at [email protected] explaining your reason for wanting to return your blanket. Once the company receives your blanket, it will be examined for damage, stains, and pet hair.
If the blanket is in good condition, you will receive a full refund — including any shipping fees. Hush donates all of their returned blankets to a camp for children with autism.
What Is the Delivery Policy?
Hush offers free delivery to all 50 states. Orders made from the American site, Hush.com, are shipped from the U.S. and should arrive within five to seven business days.
To order delivery from Canada, shoppers must visit the Canadian site, Hushblankets.ca. Orders made from the Canadian site are shipped free of charge from the company’s Canada location.
Where Do They Ship?
Hush ships to addresses in the U.S. and Canada.
Don’t be fooled with this Canadian company that looked super trust worthy because they were on Shark Tank. DO YOUR RESEARCH. I thought my case was bad enough. Now I’m seeing people waiting over a year for their product. Here’s my story. I purchased in august and was thinking I’ll receive it in a month. Max. (I was wrong obviously) I couldn’t get an email back from them, so I decided to go onto their website and try and contact them through the online chat. I’ve stated it’s been since august, (it’s now December) and their response ; “Your order is on ‘back order’ and we aren’t sure when you’ll be receiving the product”. I asked for a full refund and cancellation of the order, they responded. “you can’t cancel the order or get a refund, UNTIL you receive the order then you can ship it back within the 100 days”. What if I never receive my order? Some people on Reddit said they waited over a year…
This is really frustrating that I ordered this as a gift, they have taken my $181 dollars, and I still haven’t gotten what I’ve asked for. Take my money and then ghost me via email. No customer service agent is willing to help, or force a refund. Don’t waste your time or energy. It’s a scam.
Looks like the owners Aaron and Lior are living lavishly on Instagram tho. 🙂
Has anyone actually tried this blanket? I want to order the 35lb king size one and it has a zipper fastening system which would be nice. I've heard lots of bad things about the how long the shipping takes and the customer service, but if the blanket is of good quality and works well I believe it would be worth the $300. Just curious if anyone has actually used one. Thanks 😊