So I dropped my phone in the water and it automatically punched in codes and locked itself out which is still fine, I luckily had Apple Watch connect to receive text and phone calls but I wanted to see how much data I have in my Apple ID, so there I punched in multiple wrong password and got locked out of that too and went into security lockout and now there was no other way to reset my Apple ID because I didn’t have any other device with that Apple ID signed in, I go into account recovery on the 8th of feb 2022, after providing few information I couldn’t provide my card information because I lost that card so basically in this scenario the wait time increases

Now I enter account recovery on 8th of feb and I get an email from Apple saying on 22nd feb I will receive a text or a phone call to reset my password , since I was in a lockout I wasn’t receiving any texts on Apple Watch but only calls so i waited until that day I didn’t receive any call from them so I go into another account recovery now the email says it’s 4th March luckily I bought another brand new phone just so I can receive text from Apple,

So my question is do we usually receive a text or a phone call also when I called Apple support one of the made was like i don’t see your account in an recovery mode I was like how is that possible ? Also how do I check the status of the account recovery process?PLEASE HELP ME

My mom shattered her phone on the highway where it is completely shattered and we cannot use it, but it is still alive and signed into icloud. My mom went to get a new phone and she did not remember her icloud password, thus began the account recovery process. She did the forgot password and told her she would get more information the following day. The following day came and she got an email saying she would get a call a week from now and have more recovery details. Well, that call never came. My mom really only cares about the photos on her account, but her phone has a passcode on it so I can't even access them on my mac. She has no other devices logged into the account except for her apple watch. Can someone please give me suggestions on what or if there is anything I can still do? We have talked to apple several times and they have been zero help.