J.Crew
jcrew.com › help › returns-exchanges
Returns & Exchanges | J.Crew
J.Crew gladly accepts returns, in the country where purchased, of unworn, unwashed, undamaged or defective merchandise purchased in our retail stores for full refund or exchange within 30 days of original purchase.
J.Crew
jcrew.com › help › customer-service
Customer Service | J.Crew
Order Status · Contact Us · Find a Store · J.Crew Credit Card · J.Crew Gift Card · Teacher & Student Discount · Shipping & Handling · Returns & Exchanges · International Orders & Returns · Afterpay · Route · Size Charts · About J. Crew · Careers · Investor Relations ·
J.Crew return policy changed from 60 days to 30 days
In my opinion that's plenty of time to know if you want to keep something. They have a business to run, everything is already 60% off every other week, probably tired of taking 49 day old returns. More on reddit.com
85
180
April 24, 2019Beyond angered by the return policy
Have you explained it to customer service exactly like this but more calmly? More on reddit.com
37
84
July 9, 2025Anyone have any experience with J. Crew's final sale policy?
J. Crew employee, don’t tell us it’s final sale and we won’t ask questions. If you do tell us, we still might do it for you. More on reddit.com
64
41
October 1, 2018Just a few quick notes on J. Crew and J. Crew Factory returns during this busy, sales-filled weekend...
Yea. This change in return policy to 30 days is quite sneaky. Especially since it took 3 weeks for the shipment to get to me
More on reddit.com 3
4
September 29, 2012J.Crew Always
jcrew.thredup.com › home › returns
Returns - J.Crew Always
back to J.Crew · Newsletter · 0 · Shop Resale · Sweaters · Dresses · Coats · Bags, Shoes & Boots · Girls' Styles · Boys' Styles · Trade In · About · FAQ · Account · Cart · Your cart is empty ·
Reddit
reddit.com › r/frugalmalefashion › j.crew return policy changed from 60 days to 30 days
r/frugalmalefashion on Reddit: J.Crew return policy changed from 60 days to 30 days
April 24, 2019 -
I don’t think I’ve seen anyone mention this yet...
J.Crew changed their return policy from 60 days to 30 days on April 5. Anything that shipped before then will still have the 60 day return window, but anything after that is down to 30 days.
I don’t think they sent out an email or anything that mentioned the change; I just happened to notice it on a recent order packing slip/receipt and asked CS about it.
Caveat emptor!
Top answer 1 of 5
164
In my opinion that's plenty of time to know if you want to keep something. They have a business to run, everything is already 60% off every other week, probably tired of taking 49 day old returns.
2 of 5
19
Having worked at JCrew, wasn't the return policy always 30 days (except holidays which are 45(?) Days and also longer if you were belligerent about it)
J.Crew
jcrew.com › help › international-orders
International Orders & Returns
Order Status · Contact Us · Find a Store · J.Crew Credit Card · J.Crew Gift Card · Teacher & Student Discount · Shipping & Handling · Returns & Exchanges · International Orders & Returns · Afterpay · Route · Size Charts · About J. Crew · Careers · Investor Relations ·
J.Crew
jcrew.com › m › BY734
J.Crew: Clothes, Shoes & Accessories For Women, Men & Kids
November 18, 2024 - U.S. Return Policy and Exchange PolicyJ.Crew gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online, by phone or in stores for delivery that shipped to a U.S.
CLOSO
closo.co › home
J Crew Return Policy: What the Real “J Crew Return Policy” Looks Like
1 month ago - Confused about the J Crew return policy? This guide explains timelines, in-store vs. Factory rules, shipping steps, fees, and how to get your refund faster—based on real shopper experience.
J.Crew
factory.jcrew.com › help › customer-service
Customer Service | J.Crew Factory
J.Crew Factory Pricing · START A RETURN · RETURN POLICY · CHANGE/CANCEL ORDER · PRICE ADJUSTMENT · ORDER STATUS ·
Reddit
reddit.com › r/jcrew › beyond angered by the return policy
r/jcrew on Reddit: Beyond angered by the return policy
July 9, 2025 -
I placed an order on 5/23 and paid for expedited shipping, which went out 5/24. I received my order on 5/28.
I returned some items from the order and dropped off the shipment on 6/17, well within the 30 day window. I paid $7.95 for the return label.
Today, I received an email that my refund is in the form of a gift card because it was not received or processed within the 30 day time period. Are you kidding me?
Apparently the 30 day window starts when the items ship (not received) AS WELL AS the time it takes THEM to receive and process the return, which took 3 f*cking weeks. Are you kidding me?
So considering I received my package on 5/28, by this logic I would have had to return my package 5/26, 2 days before I even received it. This is a straight up SCAM. I'm livid.
Is this new? Because I've bought and returned from JCrew many times and this was never an issue. Wondering if anyone can comment on this. I'm shocked to not see any other mentions.
Top answer 1 of 5
29
Have you explained it to customer service exactly like this but more calmly?
2 of 5
15
They’ve burned me on this a few times too. One of their reps told me to allow 1-week for delivery to me and expect up to 3-weeks for the return to be received by JCrew. I guess I should just have the packages delivered to the Post Office so I can try them on there and make my return before leaving the facility.
SuperMoney
supermoney.com › home › j.crew return policy: easy steps and key details
J.Crew Return Policy: Easy Steps and Key Details - SuperMoney
August 19, 2024 - Decide whether to return the item in-store or by mail. For in-store returns, bring the item to the customer service desk. For mail returns, start the process on J.Crew’s website and print the return shipping label.
Odette New York
odetteny.com › jcrew
J. Crew - Returns — Odette New York
Your return may take up to three weeks to be processed.
DoNotPay
donotpay.com › learn › j-crew-return-policy
The J.Crew Return Policy Made Simple
These are: ... To get reimbursement or a replacement in-store, take the item to a shop of the subsidiary you bought it from. Once there, reach out to a customer service agent or another authorized person.
J.Crew
jcrew.com › company › store-services
Careers | J.Crew
From fundraisers for charitable organizations to corporate shopping parties to styling workshops for students, there’s always something going on in stores. Contact your nearest J.Crew to learn more about hosting your own event, and what’s coming up in your neighborhood. ... Just give us your email, and we’ll help you return any in-store or online purchase for a refund or exchange.
Orderly
joinorderly.com › returns › jcrew
J. Crew Returns Policy & Guide | Hassle-Free Returns Today — Orderly
Refunds for international customers include additional costs like return shipping and original shipping charges ... Multiple orders can be returned in the same package if returns are initiated for each order and all return packing slips are included.
J.Crew
jcrew.com › help › order-status
Order Status | J.Crew
About J. Crew ... Want to check the status of your order?
J.Crew
factory.jcrew.com
J.Crew Factory - Everyday Deals On Sweaters, Denim, Shoes, Handbags & More
Get classic J.Crew style from J.Crew Factory. Buy discount men's clothing, women's clothing, and kids clothing. Find great deals on sweaters, dresses, suits, shoes, accessories and jackets.
YouLookFab
youlookfab.com › welookfab › topic › return-woes-with-j-crew
Return woes with J. Crew - YouLookFab Forum
I would absolutely call again. It's unacceptable service. I've never had that happen to me. My husband has had some trouble with J. Crew orders in the past -- not getting the right item, etc. -- and like Sveta, he got profuse apologies plus a gift card for his woes.
JustAnswer
justanswer.com › software › q1uvx-want-return-two-duplicate-purchases-bought.html
How to Return Duplicate Online Purchases? | J. Crew FAQ
September 11, 2024 - **Visit the J. Crew Website**: ... the duplicate items.4. **Initiate a Return**: Look for an option to initiate a return or exchange next to the relevant orders....
J.Crew Always
jcrew.thredup.com › home › faqs
FAQs - J.Crew Always
We only accept online returns for J.Crew Always items at this time.
The Guardian
theguardian.com › money › 2022 › may › 24 › j-crew-wants-to-charge-me-41-to-return-two-tops
J Crew tried to charge me £41 to return part of my online order | Online shopping | The Guardian
April 2, 2025 - It is my understanding that the $50 is a flat fee, so you could be in a position of returning an item and getting nothing back. I guess J Crew deoesn’t want any return customers in the whole of Europe? ... When you took this up with J Crew you were directed to eShopWorld (ESW), the Dublin-based company handling web orders for the US brand, which closed its UK shops in 2020.