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We only accept online returns for J.Crew Always items at this time.

People also ask

Do you allow returns in J.Crew stores?

We only accept online returns for J.Crew Always items at this time. Please visit our Returns page to process your return.

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Can I change the shipping address on my order?

Please reach out to [email protected] to see if an update to your shipping address is possible—make sure to include your order number and new address. Once an order has been processed, the shipping address cannot be changed. In these cases, we recommend establishing a mail forwarding address.

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What is the return policy?

If you decide an item isn't the right fit for you, visit our Returns page to process your request. Returns must be sent back within 14 days of delivery. The 14-day timeframe starts when an item is delivered, not the order as a whole. If your order is arriving in multiple shipments, you may have different return windows. Multiple items may be sent in one package, as long as the return slips are included. · Refund Requirements:• Items MUST be returned in the condition that you received them (i.e., items that are Tags Attached must have original tags attached, clothing must not be worn or washed,

jcrew.thredup.com

jcrew.com › help › international-orders

International Orders & Returns

J.Crew - International Shipping & Handling

factory.jcrew.com › ca › help › international-orders

International | J.Crew Factory

International Orders & Returns · J.Crew Credit Card · Gift Cards · Teacher & Student Discount · Afterpay · Route · Size Charts · Contact Us · About J.Crew Factory · Careers · Investor Relations · Terms of Use · Privacy Policy · Responsible Disclosure Policy ·

Yo! Free Samples

yofreesamples.com › home › j.crew return policy guide

J.Crew Return Policy Guide

August 19, 2024 - By default, J.Crew will accept returns of unworn or defective items purchased online, by phone, or in stores and shipped and delivered to a U.S. address within 30-days of purchase for a full refund or exchange.

jcrew.com › help › customer-service

Customer Service | J.Crew

J.Crew Gift Card · Teacher & Student Discount · Shipping & Handling · Returns & Exchanges · International Orders & Returns · Afterpay · Route · Size Charts · About J. Crew · Careers · Investor Relations · Terms of Use · Privacy Policy · Responsible Disclosure Policy ·

reddit.com › r/jcrew › return address

r/jcrew on Reddit: return address

August 26, 2022 -

What is the address to do returns? I was able to get the packing slip but not the shipping label printed. help!

Top answer

1 of 2

1

Do you still have the packing slip in your email? They can probably print it for you at UPS (or wherever you're supposed to return it- whatever the email says- I can't remember which service they go through right now)

2 of 2

1

I think of you just go through their website and “start a return” and go through the steps they will email or have you download the return slip. If you can’t print it, you can copy the address from there. Also local library or kinkos if you need to print something

YouLookFab

youlookfab.com › welookfab › topic › return-woes-with-j-crew

Return woes with J. Crew - YouLookFab Forum

I did receive a J Crew sweater once that smelled of cigarette smoke when I took it out of the plastic package. I phoned the customer service line and, after receiving a profuse apology, was told to ship it back for a replacement. J Crew covered the shipping costs for both the return and the re-shipping, plus they enclosed a gift card for the "inconvenience".

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Orderly

joinorderly.com › returns › jcrew

J. Crew Returns Policy & Guide | Hassle-Free Returns Today — Orderly

Marketplace vendors must be returned directly to them.

Rather-Be-Shopping

rather-be-shopping.com › home › j.crew return policy: it’s not great, here’s all you need to know

J.Crew Return Policy: It's NOT Great, Here's All You Need to Know

September 5, 2025 - Your contact information including name, address, phone number and email address in the return package. You’ll be on the hook for the return shipping fees, but it’s totally worth it on a large purchase. Bottom line: If you ever let your 30 return days lapse, start a live chat with J.Crew and ...

factory.jcrew.com › ca › help › returns-exchanges

Returns & Exchanges | J.Crew Factory

Online and Phone Orders J.Crew gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online, by phone or in stores for delivery that shipped to a U.S. address for a full refund or exchange within 30 days of ...

Returnpolicyvault

returnpolicyvault.com › home › j.crew return policy 2025: essential info for smooth exchanges

J.Crew Return Policy 2025: Essential Info For Smooth Exchanges - The Return Policy Vault

3 weeks ago - J.Crew accepts returns of unworn, unwashed, undamaged, or defective merchandise within 30 days of the original purchase date. This 30-day window applies to both online and in-store purchases shipped to a U.S. address.

factory.jcrew.com › ca › help › contact-us

Contact Us | J.Crew Factory

International Orders & Returns · J.Crew Credit Card · Gift Cards · Teacher & Student Discount · Afterpay · Route · Size Charts · Contact Us · About J.Crew Factory · Careers · Investor Relations · Terms of Use · Privacy Policy · Responsible Disclosure Policy ·

The Budget Fashionista

thebudgetfashionista.com › home › shopping › how to return items to j.crew

J Crew Return Policy — How to Return Items to J.Crew by Budget Fashionista

March 21, 2010 - You’ll get a prepaid return label that doesn’t require a printer. When you use J.Crew’s prepaid return label, a $7.50 shipping fee will be deducted from your refund.

J. Crew Group, LLC

investors.jcrew.com › contact-information

CONTACT | J. Crew Group, LLC

Email: [email protected] J Crew Board of Directors c/o Corporate Secretary 17th Floor 225 Liberty Street New York, NY 10281

DoNotPay

donotpay.com › learn › j-crew-return-policy

The J.Crew Return Policy Made Simple

A response will come from the J.Crew (Factory) staff soon. Once you fill out the return form on DoNotPay, the merchant receives the request with the deadline. It states what you don’t like about the product and whether you wish for a refund or an exchange.

jcrew.com › AST › HelpAssortment › Delivery › ReturnsExchanges.jsp

Returns & Exchanges : Help | J.Crew

Visit JCrew.com to learn about our Returns and Exchanges policy for store purchases, phone and internet purchases, and more.

The Guardian

theguardian.com › money › 2022 › may › 24 › j-crew-wants-to-charge-me-41-to-return-two-tops

J Crew tried to charge me £41 to return part of my online order | Online shopping | The Guardian

April 2, 2025 - Details of the charges for customers in different countries can be found on the J Crew website. You felt this cost was not made clear during the order process. Happily for you, when you challenged ESW it offered to reimburse you and has done so. Charging for returns is a grey area and more companies are doing it as a greater proportion of their sales move online.