Orderly
joinorderly.com › returns › jcrew
J. Crew Returns Policy & Guide | Hassle-Free Returns Today — Orderly
30 days from purchase · Multiple orders can be returned in the same package if returns are initiated for each order and all return packing slips are included. Online and phone purchases can also be returned in store.
J.Crew Always
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Returns - J.Crew Always
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Beyond angered by the return policy
Have you explained it to customer service exactly like this but more calmly? More on reddit.com
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July 9, 2025J.Crew return policy changed from 60 days to 30 days
In my opinion that's plenty of time to know if you want to keep something. They have a business to run, everything is already 60% off every other week, probably tired of taking 49 day old returns. More on reddit.com
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April 24, 2019J Crew sale item return policy?
I'd take my chances and try returning it. Usually they want happy customers, and if its within 30days there's a high probability they'll refund it or exchange it. More on reddit.com
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June 13, 2013Just A Heads Up: JCrew no more free returns
They haven’t had free returns since last year or even longer. I normally return at store but during COVID lockdown they gave me a courtesy of a free return because the stores were closed. More on reddit.com
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May 27, 2021Reddit
reddit.com › r/frugalmalefashion › j.crew return policy changed from 60 days to 30 days
r/frugalmalefashion on Reddit: J.Crew return policy changed from 60 days to 30 days
April 24, 2019 -
I don’t think I’ve seen anyone mention this yet...
J.Crew changed their return policy from 60 days to 30 days on April 5. Anything that shipped before then will still have the 60 day return window, but anything after that is down to 30 days.
I don’t think they sent out an email or anything that mentioned the change; I just happened to notice it on a recent order packing slip/receipt and asked CS about it.
Caveat emptor!
Top answer 1 of 5
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In my opinion that's plenty of time to know if you want to keep something. They have a business to run, everything is already 60% off every other week, probably tired of taking 49 day old returns.
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Having worked at JCrew, wasn't the return policy always 30 days (except holidays which are 45(?) Days and also longer if you were belligerent about it)
DCUM Forum
dcurbanmom.com › jforum › posts › list › 1146104.page
J crew return after 30 days
July 26, 2023 - Subject: J crew return after 30 days · quote · Anonymous · report · 07/26/2023 08:37 · Subject: Re:J crew return after 30 days · quote · Anonymous · report · 07/26/2023 13:23 · Subject: J crew return after 30 days · quote · Anonymous · report · 07/26/2023 14:17 ·
J.Crew
jcrew.com › company › rewards-terms-and-conditions
J.Crew: Clothes, Shoes & Accessories For Women, Men & Kids
October 27, 2025 - TIER STATUS Members will be upgraded during the benefit year if their qualifying spend at our J.Crew Stores or Websites exceeds their tier threshold. Members should allow 30-45 days for purchases ...
J.Crew
jcrew.com › feature › resale
J.Crew Always - Preloved Items for Resale | J.Crew
... Pick up a cleanout kit in J.Crew ... and value of the clothes you sent in and you’ll get J.Crew credit for any eligible items that sell within 30 days....
Reddit
reddit.com › r/jcrew › beyond angered by the return policy
r/jcrew on Reddit: Beyond angered by the return policy
July 9, 2025 -
I placed an order on 5/23 and paid for expedited shipping, which went out 5/24. I received my order on 5/28.
I returned some items from the order and dropped off the shipment on 6/17, well within the 30 day window. I paid $7.95 for the return label.
Today, I received an email that my refund is in the form of a gift card because it was not received or processed within the 30 day time period. Are you kidding me?
Apparently the 30 day window starts when the items ship (not received) AS WELL AS the time it takes THEM to receive and process the return, which took 3 f*cking weeks. Are you kidding me?
So considering I received my package on 5/28, by this logic I would have had to return my package 5/26, 2 days before I even received it. This is a straight up SCAM. I'm livid.
Is this new? Because I've bought and returned from JCrew many times and this was never an issue. Wondering if anyone can comment on this. I'm shocked to not see any other mentions.
Top answer 1 of 5
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Have you explained it to customer service exactly like this but more calmly?
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They’ve burned me on this a few times too. One of their reps told me to allow 1-week for delivery to me and expect up to 3-weeks for the return to be received by JCrew. I guess I should just have the packages delivered to the Post Office so I can try them on there and make my return before leaving the facility.
CLOSO
closo.co › home
J Crew Return Policy: What the Real “J Crew Return Policy” Looks Like
November 25, 2025 - If the retailer you’re returning to doesn’t offer it, you’ll need to use the standard return process — though many shoppers now ask brands to add Closo because it makes returns significantly easier. Short answer: usually no, but there ...
Threads
threads.com › @alihamten › post › DEWF1zRPJap
Okay @jcrew. My daughter just tried to exchange 4 items (with receipts) she received for Christmas.They were purchased by her grandmother in November. She was told they couldn’t do so because it was past the 30 day return window. That is terrible service. All she wanted was to purchase something else from the store. Won’t be shopping at JCrew again!
January 2, 2025 - They should be able to exchange, just not return after 30 days.
The Sun
the-sun.com › money › 9684640 › j-crew-holiday-return-policy-money-back
J. Crew temporarily changes return policy ...
November 23, 2023 - The Best for News, Sport, Showbiz, Celebrities
Threads
threads.com › @cynthialivingindc › post › DEXxCh-J4zN
That’s ridiculous. The return period should be till the end of January.
The return period should be till the end of January. ... Most stores start 90 day windows for returns at the holidays here is J CrewsFor orders placed from November 1, 2024, through December 9, 2024, enjoy extended holiday returns and exchanges until January 9, 2025.
J.Crew
jcrew.com › help › returns-exchanges
Returns & Exchanges | J.Crew
International Return and Exchange Policy J.Crew gladly accepts returns or exchanges of merchandise purchased online within 30 days of original purchase. Final sale items cannot be returned or exchanged.
J.Crew
jcrew.com › help › customer-service
Customer Service | J.Crew
J.Crew Gift Card · Teacher & Student Discount · Shipping & Handling · Returns & Exchanges · International Orders & Returns · Afterpay · Route · Size Charts · About J. Crew · Careers · Investor Relations · Terms of Use · Privacy Policy · Responsible Disclosure Policy ·
J.Crew
jcrew.com › help › international-orders
International Orders & Returns
J.Crew - International Shipping & Handling
The Guardian
theguardian.com › money › 2022 › may › 24 › j-crew-wants-to-charge-me-41-to-return-two-tops
J Crew tried to charge me £41 to return part of my online order | Online shopping | The Guardian
April 2, 2025 - Details of the charges for customers in different countries can be found on the J Crew website. You felt this cost was not made clear during the order process. Happily for you, when you challenged ESW it offered to reimburse you and has done so. Charging for returns is a grey area and more companies are doing it as a greater proportion of their sales move online.
YouLookFab
youlookfab.com › welookfab › topic › return-woes-with-j-crew
Return woes with J. Crew - YouLookFab Forum
I order from J Crew online all the time and have always had a good experience with refunds from returns. I'd contact them again and ask for more information about the "wear" on the item, especially if you repackaged it in the same state as it was when you opened it. I did receive a J Crew sweater once that smelled of cigarette smoke when I took it out of the plastic package. I phoned the customer service line and, after receiving a profuse apology, was told to ship it back for a replacement.
J.Crew
factory.jcrew.com › help › returns-exchanges
Returns & Exchanges | J.Crew Factory
2 weeks ago - International Return and Exchange Policy J.Crew Factory gladly accepts returns or exchanges of merchandise purchased online within 30 days of original purchase. Final sale items cannot be returned or exchanged.
Facebook
facebook.com › jcrew › posts › 824573783035925
J.Crew updated their cover photo.
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J.Crew
factory.jcrew.com › help › about-jcrewfactory
About J.Crew Factory | J.Crew Factory
Easy, preppy-inspired outfits are a part of our DNA, so we’ve got you covered. Whatever the occasion, we’ve got styles for the whole family that’ll have your crew looking good. Plus, there are always deals waiting for you—24 hours a day, seven days a week.
Better Business Bureau
bbb.org › us › ny › new-york › profile › clothing › j-crew-group-inc-0121-47574 › complaints
J. Crew Group, Inc. | BBB Complaints | Better Business Bureau
j Crew has refunded me with a store credit/gift card instead of crediting my original form of payment, even though I returned my purchase within the 30 day window.