La-Z-Boy sectional owner here! Purchased 2013, full leather, still going strong. Clean and condition once a year with the stuff they gave me at purchase. No wear or tear other than what the movers scraped during my last move. Selling before our next move due to style/space, and the local resale shop is giving us nearly $1000. Highly recommend. More on reddit.com

La-Z-Boy seems to have fallen prey to the brand name death spiral. I.e. build an amazing brand, cash out, new buyers sell off everything that isn't nailed down and lessen the quality of the product while making gobs of cash until everyone realizes that the product has turned to garbage. I bought a reclining sofa and two recling chaors from there a few years back and the sofa is already breaking down. And though it has notbing to do with the quality, it was a six month wait to even get the products and another six months to fix one of the chairs once everything arrived. Do yourself a favour and give La-Z-Boy a hard pass More on reddit.com

You will get lots of recommendations from people who have old La-Z-Boy pieces, grew up with La-Z-Boy, etc. Old La-Z-Boy were built well, using stick built solid wood frames. New La-Z-Boy, since the last 20 years or so are no longer built that way. About 20 years ago they totally changed their manufacturing methods utilizing computer controlled routers and cutting all the parts out of sheets of plywood. The machines can cut the pieces quickly and in a very precise and consistent way. The precision cut pieces are much easier to assemble into furniture. The benefit to La-Z-Boy was greatly reduced labor and therefore assembly cost. Unfortunately, the plywood kit frames are not as durable as the original solid wood ones were. I know these details because I was a part of the project as a vendor. This method has subsequently become the industry standard in high production manufacturers. If you want furniture with a traditionally built frame, you will have to seek that out specifically. More on reddit.com

No, they’re very bad quality now. I bought a nice looking leather reclining chair and sofa from them about eight years ago. After three years, the “leather” started peeling. They both look like absolute garbage now. Their service is also non-existent. I tried to have them fix it under warranty but they blamed it on me, claiming that I must have used a cleaner on it (I did not) or that I had greasy hair (???). I had, however, purchased their extended warranty, so I contacted the company that ran the extended warranty who also refused to fix it because they said it was a manufacturer defect. So they don’t stand behind their product or their extended warranty. Terrible company. Update: The specific store I dealt with was… La-Z-Boy Home Furnishings & Decor 2133 E Springs Dr Madison, WI 53704 More on reddit.com