FYE is such a scam, I'm so upset I didn't realize it before I went in. They got my email for the free account stuff, I managed to cancel that before the first charge - but I'm stuck with magazine subscription. When they asked for a magazine, I said I didn't want one. But I called Mags.com, and I do have an account, but I can't cancel because I don't have any magazines attached. How should I go about stopping the subscription if I can't access the account?
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I had to manually cancel them individually per each magazine by calling each number because you HAVE to choose three to sign up for this heap. What I did was look on the statement for whatever card it was charged to and copy and paste the name into Google and it will tell you where it came from and what number to call to cancel it. Never coming here again and really don’t see what they get out of it.
EDIT: I got everything sorted out. Thank you everyone for your help and replies!
In early April, I went to FYE to buy a figure. At checkout, the worker told me I can now sign up for 4 free magazines. I didn’t want to, so I told her no thank you, but she would not listen. So now I have 4 magazine subscriptions I don’t want. Whatever. I am very tight on money, and I checked my bank account today, and it was in the negatives. I never allow it to get in the negatives, no matter what. It turns out that I am now being charged for these magazines! The charge had a website on it, so I went to the website, mags.com, and it is the fishiest thing ever. I google it, and there is nothing but terrible things about it. I have tried calling FYE’s support number, it’s only for members. I have called the store, they did not help whatsoever. I have emailed support, absolutely nothing. I don’t know how to deal with this, and I am scared I am getting scammed. I just think it’s wild that a big, trusted store that I’ve shopped at in person my whole life would do this.
I just checked my statement and I saw that FYE charged me $12 for their Backstage VIP. As far as I'm concerned, the cashier never got my consent and simply said "Let me sign you up for this thing and get you 10% off, what's your email?". The website states that I have to call their number to cancel, but from what others are saying, it seems that they will charge you even after you "canceled". So should I try and call their number or just straight up call my bank? Would like to know how others have dealt with this situation and what the outcome was.
Same happened to me 2 years ago. They dont even ask for your consent. Then I saw that for a few months I was getting charged for it. Went into store and they canceled it for me. So frustrating.
I was a manager at FYE for 6 years and and signing you up without your consent is against company policy and grounds for termination. Just shows that the manager is not training their staff properly or just doesn't care.
I didn't even know I was signed up for it or that I was being charged for the past 7 months. I can't call their services right now as it's out of their operating hours (I will try in the morning), but I want to at least log in online. I don't have the original email or anything so I don't know what email was used or even what my membership ID is. Is there a way to figure out what my membership ID is from my bank statement? It's formatted like this:
REC PUR FYE* BSP V XXX / FYE* BSP VIPXXXXXXX XXX-XXXXXXX NY 056716 REG 1 POS REC
All the the Xs are numbers.
EDIT: I ended up having to go though my bank and cancel my card
Second Edit in 2025: Someone commented that they emailed support to cancel the account without having their original email or membership ID#. Looks like that could be the way to go is anyone else comes across this post!
Last year I bought a book as a Christmas present for my sister at a BooksAMillion store. When I was checking out the person checking me out asked if I wanted to receive 3 free month subscriptions to 3 magazines. I said yes and picked a few. What they don't tell you is that 3 months later, you will be charged for these magazines. I was going to be charged until June for 3 separate subscriptions but I caught the first charge early and canceled all of them. I had don't remember the lady saying anything about being charged and I don't remember signing anything. I just wrote my address down and picked the magazines, but I'm sure there was some fine print somewhere. I had to go to a weird 3rd party website called mags.com to cancel them.
TL;DR you will be charged for these magazines after the free months.
Edit: I was issued a refund after cancelling.