Is it possible to remove activation lock from a device using the MDM? In this case, the MDM is Jamf. The device was configured using “Find My” with a personal iCloud account and the device key in Jamf doesn’t appear to be working. Also, how could I prevent users from enabling “Find My” with a personal account moving forward?
From what I am seeing, I have to go to Apple with proof of purchase, but wanted to confirm before doing so.
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I have a Mac that was enrolled in Jamf using User-Initiated Enrollment (UIE). The user had signed in with their personal iCloud account and enabled Find My, which turned on Activation Lock.
After wiping the machine and booting into Recovery Mode, I got the Activation Lock screen. I went to Recovery Assistant > Activate with MDM Key… and entered the Activation Lock Bypass Code from the user’s inventory page in Jamf (under the Management tab).
However, I keep getting this message: “The operation couldn’t be completed. Your Apple ID or password is incorrect.”
In theory, this should work right? Or is it failing because the machine was enrolled via UIE and not supervised via Automated Device Enrollment (DEP)?