Going to make it brief and give credit to microcenter in Santa Clara for how they handled the situation that took place at the store. I got back home yesterday, and wrote a post regarding a situation (now deleted) that happened in store leaving me walking out with just a brand new windows 11 key and a bag of my own parts that never were able to be assembled despite the appointment that was set. I read a lot of the feedback that I got, expecting a lot of people to not understand where I was coming from, which was expected but definitely needed to be told.

Took it into my own hands to get on YouTube and start building the pc myself, when just about 30 minutes after taking the case tower out and getting ready to figure out where to start, I get a text via phone from the General Manager of the store named Justin, who had wanted to make things right. Got on a call and we discussed what had went down. He listened to me all the way through and was very sincere and told me to come in early morning (today) with the parts to make things right.

Showed up in the morning today and got attended to instantly. I was able to talk to Roshan (service manager) and a couple of employees that were sincere and very apologetic. One of the builders in the service named Dustin got my parts checked in and got straight to helping me instantly, I really appreciated that. He as well, apologized for the inconvenience and got me all setup to get the pc built in just a few hours and even got me set up with Eset antivirus and added some extra fans in for me. Also got a refund on the windows 11 key from yesterday too. These guys got me right and allowed me to walk out with a brand new pc built and set up. On my way home right now to plug it all up and get to working with it.

The team handled the situation properly and I’m thankful for all the replies, because it allowed the post to be seen and the issue to be resolved.

Justin Baker (General manager),Roshan Dawadi(Service manager) ,Dustin C. (Technician) and CJ(one of the employees helpful from the beginning)

Thank all, take care.

I stopped by the Santa Clara location this morning and was able to chat with one of the construction workers there:

Me: Hey how are things going with the construction?

Worker: Things are coming along.

Me: Do you think the store will be up and running soon?

Worker: Yeah should be open soon.

Me: Like in the next few months?

Worker: No, in the next few weeks.

=)