Hello, does anyone know the reason for canceling the order upon every attempt to submit, knowing that the card is active and there is a sufficient amount on it? Please help me in solving the problem. Thank you.
Hello,
We had a problem processing your order #203-9308716-3086754. It has been canceled and the charges were not processed.
Please contact us if you have any further concerns.
Sincerely,
Account Specialist
Amazon.co.uk
https://www.amazon.co.uk
About 3 days ago I ordered a new HDD for my Playstation 4, which ran me about 150$, but when I go to My Orders it doesn't show up? I'm a little worried that over time the product will just not show up. Can anyone tell me if this is a common issue or not? Thanks ahead of time!
I've been ordering on Amazon for years and this particular order is stressing me a lot.
Background: I've placed an order on 27-Jan and it was a Car jump starter costs £37. I opened and was ready to check on the next day. However, as soon as I told my friend on the same day, he offered his used jump starter as he no longer uses it. So, I made a return of the Amazon order as it comes under 30days return policy. So, I packed again to return.
Usually, there will be a return drop off Evri label and I just drop at a shop.
However, this order didn't have any options. The only option is through Royal mail as shown in the screenshot. And the instructions said that a royal mail employee will collect it on the next day itself. I waited and even took WFH for this as they instructed that someone should be available at home.
Raised a request on 28-Jan. 29-Jan - No one has come for collection.
I thought I've missed the collection and contacted Amazon customer care. I've been asked to raise another return request.
Raised a request to collect on 4-Feb. 5-Feb - No one has come for collection.
Contracted customer care. I've been told to send my id to their email that they're going to send a return label to drop off(Reason for ID - To verify it's me ordered the order!!!). Anyways, I waited for their email. No emails from Amazon to submit my ID.
Few weeks later, I contacted Amazon again and they asked to raise a return request again or submit the ID on their email. I asked the customer care chap to wait on the line while I received their email. I've waited for 10mins with him. No emails have been sent to me.
Raised a return request again on 18-Feb. 19-Feb - No one has come for collection.
Cancelled and raised request again on 1-Mar. No one has come yet. Now, I'm with the product and don't know what to do.
Amazon customer care still saying that a royal employee will come and collect even if it passed the return window as I've raised a request before the 30day return window. The customer care chaps keep changing every time and I don't know how they say the same without seeing the earlier conversation with me.
I gave up and even forgot about that due to my work.
Any thoughts?