Videos
Has anyone else been having trouble lately with missing or incorrect items in their orders? I've placed about 3 orders in the last 2 months and every single one has had items missing, wrong sizes, or incorrect items. Often by the time I get my order the previous things are out of stock and when I contact customer service, they tell me I have to take the incorrect items to my local store to get a refund or send them back in the mail. I hate to complain, because I know that mistakes happen, but this is so annoying given that the extra/missing items aren't my fault. Any other company I've ordered with usually tells me to donate or keep extra items- but old navy makes me drive to their store in order to get the money back for the item I actually ordered but didn't receive. I've bought a lot of my clothes from old navy over the past 10 years, and I've never had messed up orders prior to this year.
Apologies for the rant, truly I just wish I could buy stuff in my local store, but the prices are way higher than online and I usually can't find my size half the time anyways.