After finally deciding on my watercooling components, I placed a few orders on Performance-PCS.com. My understanding was that they were one of the best places to purchase watercooling components from, especially for things like EK to avoid high cost/long time shipping and other cross border charges.

I received the first order which was a GPU waterblock, and I am pretty dissapointed at the shape at which what was delivered to me. The box has seen better days, and it seems to be pretty obvious that this has been opened before and "resealed." (see pics) The components sound loose in the box (screws, etc) but I haven't yet opened it. It just seemed to not be secured within the box by the way it sounds and moves. It was packed relatively well, and the outside box didn't seem damaged, so this doesn't seem to have occurred during shipping.

Is this the normal experience? Is this something I should be concerned about? Is this a used product?

Any feedback would be appreciated.