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Spoke with an Apple customer service rep who said that an in-store purchase can be returned for up to 30 days with no issue and that every Apple Store would honor this.
I purchased an iPhone 16 Pro a couple weeks ago just to try out the smaller size before I decided which 17 Pro to order (been using the Max for years). I totally forgot that the phones are only available for pre-order at first though, so needed a little extra time on my current device. I’ll return it after I switch everything over from the new one.
Either way I’m fine because I have the recorded call confirming I’m good. Just curious about everyone else’s experience.
Has anyone done an in-store return for an online order recently? Ordered a MacBook that was delivered w/ a dent and it would be quicker for me to return it locally (and my online order doesn't currently have an initiate return button) but the website doesn't specify if they are allowing online orders to be returned in-store, only specifies purchases made there.
For products purchased online, you can start a no-contact return at apple.com/orderstatus. For purchases made at an Apple Store, you can return your product within 14 days after the store reopens. Some stores may be open for curbside pickup with limited support and are unable to complete returns at this time. If your local store has only curbside pickup available, you can return your product once the store has fully reopened. You can check your local store hours and status at apple.com/retail
Return Policy for already opened products I bought an IPad Air 5 yesterday (12/17/2023). However I regret buying the 64gb. Now I want to buy an upgraded one and return this to have the 256gb But the problem is, I already opened it and set it up. Is this still feasible?
So I bought 2 MacBook pros, one M1 Pro and then right after I discovered the M2 Pro was available in the refurb store. In Apple's efficiently my first order was already processing so I couldn't cancel the order and they both got delivered at the same time. Apples delivery boxes are delightful but I'm curious how I'm supposed to return it since it has a pull tape which isn't replaceable.
Do I need to pack them in my own boxes? Can online store orders be returned to Apple retail stores?
Thanks for anyone's help.