What in the hell is this... has Rogers gone completely nuts? Almost all of the phones are ridiculous compared to the upgrade I did 2 years ago.

And now the upgrade fee, unless you do it online, is $70. I remember back in 2010 or so it was $35.... so they want $70 for someone over the phone to click a few buttons to send a phone... if you ask they'll say it's the cost of setting up the device on the network and shipping, but if you do it online it's free and yet the ship it the same way loool.
https://www.rogers.com/phones/?icid=R_WIR_CMH_GJJPYK

Samsung S23+ "Special Offer" ~~$72.05/mo~~~~^±~~Monthly financing before credit$58.33/mo

iPhone 13$36.41/moon financing and a 5G Mobile plan -- are they joking??? There has been an IPhone 14, Iphone 15, and about to be a 16 coming out soon...LMAO.

Monthly financing before credit~~$49.92/mo~~~~^±~~Monthly financing before credit$40.42/mo

iPhone 14$30.00/moon financing with Save & Return and a 5G Mobile plan

Samsung S24 Ultra Monthly financing before credit~~$69.63/mo~~~~^±~~Monthly financing before credit$52.00/mo

Also, I'm sure it's sadly allowed, but how can Rogers say to them the cost of the device outright for the Samsung S24 Ultra 256GB for example is $2,222.99 before taxes and on Samsung Canada's website it's $1,799.99. I know they will probably say some BS like it's because Samsung has it on sale but I've seen this happen many times and Samsung doesn't have a strikethrough..... yes, I'm just venting lol.

So my mom was supposed to be charged $65 ($50 plan +$15 for the new phone) for her plan with her cell phone. She is not tech savy, nor good with customer service people on the phone so I do that for her. I found out that Roger's has been charging her $100+ instead of the $65. She also got a text that she will be charged $300+ for her phone she got with them. I am assuming this is because of the pay or switch tactic, but given the extra $35 they have been taking for each bill, It seems like they should wave that or use that extra moneybto pay it off.

The numbers I have saved for when I have helped do not work now.

I have googled their number for customer retention and some others, but it said the number has changed and to transefer to that number there would be a fee?! This is frustrating, and I have not even got to the right number yet.

Could anyone help lead me to the right number? Navigating google hasn't been helpful as all I get are old numbers.

Also, what steps should I be taking for this?

Thank you everyone for the help. I will continue this endeavor after work.