It’s usually three points of inspection: Is the front screen broken or non functional Is there water damage Does the device power on I don’t know of anything else that would affect the trade. Answer from Significant-Rock9239 on reddit.com
T-Mobile
t-mobile.com › support › devices › device-troubleshooting › check-the-condition-of-a-device
Check the condition of a device | T-Mobile Support
Trade-ins with screen damage may receive partial value but they don’t qualify for promotions.
T-Mobile
t-mobile.com › devices › phone-trade-in
Cell Phone Trade-In: Check Trade-In Value, Deals & More
Check the trade-in value of your cell phone, tablet, and smartwatch! Also, see our best trade-in deals on your next device.
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PhoneArena
phonearena.com › home › news
T-Mobile is updating how trade-in works and some users will be displeased - PhoneArena
September 27, 2025 - | Image Credit - The Mobile Report Starting in October, devices with cracked displays and liquid damage will qualify for trade-in deals, though, of course, they will get reduced trade-in value compared to phones in pristine condition.
Quora
quora.com › How-strict-is-tmobile-with-trade-in-phones-I-have-an-iPhone-7-I-want-to-trade-in-but-the-wifi-isnt-working-and-it-has-some-scratches-I-would-like-to-hear-from-people-that-have-traded-in-a-phone-with-tmobile-Thanks
How strict is tmobile with trade in phones? I have an iPhone 7 I want to trade in but the wifi isn't working and it has some scratches. I would like to hear from people that have traded in a phone with tmobile. Thanks - Quora
Answer (1 of 2): T-mobile will not give you a lot of money for a broken phone, you might get $10. Scratches are not a problem, but a broken wifi antenna is not an easy fix, and that's why the price is so low.
Reddit
reddit.com › r/tmobile › t-mobile doesn't do trade in anymore if back glass of the phone is cracked?
r/tmobile on Reddit: T-Mobile doesn't do trade in anymore if back glass of the phone is cracked?
September 30, 2025 -
Wanted to take an advantage of current promotion (400$ credit) and upgrade from Galaxy s10 to Galaxy s25+. Went to T-Mobile authorized retailer and they refused to do a trade in. Guy said if back glass was not cracked, they would do trade in right away. Once I came home I decided to call T-Mobile. Lady on the phone also said they don't do trade in if back glass is cracked. I read online that many people traded their phones with back glass cracked. Should I go to corporate store?
Top answer 1 of 7
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It’s usually three points of inspection: Is the front screen broken or non functional Is there water damage Does the device power on I don’t know of anything else that would affect the trade.
2 of 7
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Back glass is not an inspection point and is explicitly called out in policy as being acceptable. The people you talked to are wrong.
Reddit
reddit.com › r/tmobile › front screen is cracked, can i still trade it in?
r/tmobile on Reddit: Front screen is cracked, can I still trade it in?
February 17, 2023 - Trade-ins with screen damage may ... iPhone 14s, then no. It will be rejected. ... You have a cracked screen. Tmo will reject it because it is defective....
TikTok
tiktok.com › discover › broken-back-glass-trade-in-t-mobile
Broken Back Glass Trade in T Mobile | TikTok
September 22, 2025 - Did You Purchase A Screen Protector When You Got Your Phone? If So, Visit Any T-Mobile Location To Get Your Screen Protector Replaced When It Cracks, Chips Or Breaks! #tmobile #tmobiletuesday #iphone16promax #iphone #f #fyp
US Mobile
usmobile.com › blog › tmobile-device-damage-guide-steps-for-repair-replacement
T-Mobile Device Damage Guide: Steps For Repair & Replacement | US Mobile
May 23, 2024 - On Demand®**: Devices with damage are assessed at a lower value or might require an additional fee. Always check the terms and conditions specific to your program. – **Trade-In Program**: Devices with screen damage may receive partial value but are not eligible for promotions.
T-Mobile
t-mobile.com › t-mobile community › postpaid › accounts & services
Will T-mobile accept a phone for trade-in with a cracked back glass? | T-Mobile Community
February 16, 2023 - There is no guidance on whether or not back glass damage is a disqualifier for trade-in or a reason to value the phone for less.
Reddit
reddit.com › r/tmobile › will t-mobile accept this on trade?
r/tmobile on Reddit: Will T-Mobile accept this on trade?
September 28, 2024 -
This happened this morning, screen isn't cracked or physically broken in any way I am using it to make this post. Unfortunately just the lines have appeared after a drop this morning, their website is vague on what's acceptable. Will this work on trade?
Top answer 1 of 29
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No they won't
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As a T-Mobile employee, I can tell you that no we will not. Our criteria for trade-ins are as follows: Does the device have any signs of water damage/is the water damage indicator tripped? Yes or no? Does the device have an acceptable display? Yes or no? Does the device power on? Yes or no? Has Find My iPhone been disabled? Yes or no? As far as acceptable displays go, it needs to not have any LCD damage, cracks, or the display itself is not burned. Basically, if the back glass is cracked or even shattered, but that's all that really needs to be repaired, then it's acceptable. If we need to replace the screen in any way, it's an automatic failure of our condition check. Edited to correct my mistake that another employee pointed out! Burn-ins damage (image ghosting) IS acceptable under screen conditions!
T-Mobile
t-mobile.com › t-mobile community › postpaid › accounts & services
Do back glass cracks disqualifies for trade-in at T-Mobile? | T-Mobile Community
November 25, 2020 - I’m talking about this T-Mobile ... four main things to check on your device. Click each link to learn more. ... Screen damage (LCD or display damage) voids all warranties and can't be accepted....
Android Police
androidpolice.com › home › carriers › t-mobile set to accept broken devices for trade-in, but don't get too excited
T-Mobile set to accept broken devices for trade-in, but don't get too excited
October 3, 2025 - According to leaked internal documents ... promos. Beginning Oct. 2, phones with cracked screens or water damage that still power on will get 50% of their normal promo value toward a new device....
T-Mobile
t-mobile.com › t-mobile community › postpaid › accounts & services
Trade-in question | T-Mobile Community
March 21, 2021 - In some cases, cracks are accepted but if it is a screen crack, it probably will not be. You mentioned a crack on the back. The interpretation of that is really important. Is it s small crack or is the back closer to being shattered? Most trade-ins go through a third party company, Assurant, ...
Android Authority
androidauthority.com › home › mobile › cracked screens welcome? leak says t-mobile is changing its trade-in rules
Cracked screens welcome? Leak says T-Mobile is changing its trade-in rules
September 29, 2025 - In those documents, three key points ... ... The first bullet point explains that damaged devices, such as those with cracked screens or liquid damage, are still eligible for trade-in....
Metro by T-Mobile
metrobyt-mobile.com › trade-in
Trade in Your Phone: Check What It's Worth | Metro by T-Mobile
Sorry, this device isn’t eligible for trade-in.
PhoneArena
phonearena.com › home › news
Leak reveals T-Mobile will accept trades in any condition for super iPhone 16, Galaxy S24 deal - PhoneArena
December 13, 2024 - However, those on one of the Go5G Next segmented plans such as 55+, Military, and First Responder, can also take advantage of T-Mobile's largesse although subscribers to those plans can trade in a damaged device for up to $800 instead of $1,000.
Talk Android
talkandroid.com › 516847-tmobile-trade-conditions-update
T-Mobile Will Now Pay You For Your Broken Phones - Talk Android
October 1, 2025 - Starting October 2, 2025, the company will begin giving broken devices partial value toward trade-in promos. T-Mobile will now accept damaged phones and give them half of their usual promotional value, as shared with The Mobile Report in a document.
Samsung
samsung.com › us › trade-in
Samsung Trade-In | Exchange Phones, Watches & More | Samsung US
If a Cracked Device Offer applies, your device may have cracks anywhere, but all other conditions apply; d)Your device must not be on a banned list of any kind; e) If your Trade-In Device has a battery, it must not be damaged or swollen. A battery is swollen if your device screen or case begins to warp around your battery and bulges around the center.
TMO Report
tmo.report › home › 2022 › december › t-mobile will offer a new 5g phone for free with any damaged trade-in
T-Mobile Will Offer A New 5G Phone For Free With Any Damaged Trade-In
February 8, 2023 - Starting December 8th, T-Mobile will offer the Motorola Moto G 5G for free (via 24mo EIP and bill credits) when you trade in any phone, including old or obsolete devices, even if the device is damaged or cracked.
Asurion
asurion.com › connect › tech-tips › how-to-send-in-damaged-phone-after-receiving-replacement
How to send in your damaged phone after receiving a replacement | Asurion
3 weeks ago - Our experts cannot recycle parts from your original device unless you've unlocked it and turned off all passcodes for lock screens and other features. If you're using a company phone, you may need to have your administrator turn off any corporate ...