I need help troubleshooting my brand new tresanti desk I got from Costco (haven't even worked a day yet with it).
It appears that the measurement is off on the desk meaning when I press down it says "bot" but the desk is in a standing position (probably was 40ish inches when I put it in this place). My preferred sitting height is where it usually would bottom out, but now I can't get it to go down.
I've read the other troubleshooting posts and when I disconnect the headphone-like jack it disconnects the power to the controls so I can't move the desk. If I move the desk up as high as it will go it eventually sends an E2 error and never reached 'top."
Does anyone have experience with this issue? The desk is functioning fine (no unusual sounds, feels smooth), it just has the height counter wrong.
TLDR; my new desk says its at 'bot' when it really is a standing position and I need help resetting the height orientation. TIA